Senior Customer Quality Manager

ZipRecruiter; Santa Clara (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

A leading company in the semiconductor industry seeks a Quality Engineering Lead to ensure top-tier quality and customer satisfaction. The ideal candidate will drive quality solutions, collaborate across teams, and maintain exceptional customer relationships. This role requires extensive experience in quality engineering and a strong technical background to excel in a fast-paced environment.

Qualifications

• 10+ years in customer quality engineering within the semiconductor industry.
• Strong understanding of semiconductor manufacturing and product lifecycle.
• Willingness to travel internationally as needed.

Responsibilities

• Lead a high-performing quality engineering team to excellence.
• Oversee audits, change notifications, and product approvals with precision.
• Drive solutions using 8D methodology for effective resolves.

Skills

Problem-Solving Mastery

Customer-Centric Leadership

Data-Driven Storytelling

Education

B.S. in Electrical Engineering or related technical field

Job description

Job DescriptionJob Description

Lead the Charge in Quality Excellence!

Onsite/Hybrid

Are you ready to take the lead in ensuring top-tier quality and customer satisfaction in the dynamic semiconductor industry? Join our world-class team and play a critical role in delivering superior product performance while building strong, trusted relationships with global customers. If you're a strategic thinker, a proactive problem solver, and an expert in quality engineering, this is your opportunity to shine!

Your Impact:

• Be the Voice of Quality Serve as the champion for our customers, leading a high-performing quality engineering team to excellence.
• Be the Expert Act as the trusted advisor on all things quality, ensuring our standards exceed customer expectations.
• Drive Solutions Tackle challenges head-on using 8D methodology, delivering fast, effective, and data-driven resolutions.
• Collaborate & Innovate Partner across engineering, test, product, and sales teams to raise the bar on customer satisfaction.
• Navigate Key Processes Oversee audits, change notifications, and product approvals with precision and expertise.
• Go Global Travel worldwide to strengthen customer relationships and gain insights that drive continuous improvement.

What You Bring:

• Expertise: B.S. in Electrical Engineering or related technical field.
• Experience: 10+ years in customer quality engineering within the semiconductor industry.
• Problem-Solving Mastery: Proven track record with 8D problem-solving and quality systems.
• Customer-Centric Leadership: Exceptional communication skills and the ability to manage customer relationships with confidence.
• Industry Knowledge: Strong understanding of semiconductor manufacturing and product lifecycle.
• Data-Driven Storytelling: Outstanding technical writing skills to turn complex data into actionable insights.
• Global Readiness: Willingness to travel internationally as needed.
• Bonus: Fluency in Mandarin for seamless global communication.

If you're ready to lead, innovate, and elevate quality standards in a fast-paced environment, this role is for you!