Senior Customer Quality Manager

ZipRecruiter; San Jose (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

A leading company is seeking a Senior Customer Quality Manager to ensure top-tier quality standards in semiconductor products. The role involves leading a quality engineering team, addressing customer quality concerns, and maintaining compliance with quality requirements, making it essential for enhancing customer satisfaction.

Qualifications

• 10+ years of customer quality engineering experience in the semiconductor industry.
• Proven expertise with 8D methodology and quality systems.
• Strong background in semiconductor manufacturing and product lifecycle.

Responsibilities

• Lead and mentor a high-performing quality engineering team.
• Serve as the primary point of contact for all customer quality concerns.
• Apply 8D problem-solving methodology to address customer issues.

Skills

Quality Engineering

Customer Satisfaction

8D Methodology

Technical Writing

Fluency in Mandarin

Education

Bachelor's degree in Electrical Engineering

Job description

Job Description

Summary:

Our client is seeking a Senior Customer Quality Manager to join their team! This critical leadership position is focused on driving customer satisfaction and ensuring top-tier quality standards across semiconductor products. The ideal candidate will have a strong background in quality engineering, excellent communication skills, and the ability to lead cross-functional initiatives that improve customer experience.

Responsibilities:

• Lead and mentor a high-performing quality engineering team focused on customer satisfaction
• Serve as the primary point of contact for all customer quality concerns and initiatives
• Apply 8D problem-solving methodology to address and resolve customer issues with data-driven solutions
• Collaborate with engineering, product, test, and field sales teams to align product performance with customer expectations
• Review and respond to customer audits and change notifications
• Support product approval processes by ensuring compliance with customer quality requirements
• Travel internationally to visit customer sites and build strong working relationships

Required Qualifications:

• 10+ years of customer quality engineering experience in the semiconductor industry
• Proven expertise with 8D methodology and quality systems
• Strong background in semiconductor manufacturing and product lifecycle
• Experience communicating directly with customers in a quality leadership role
• Excellent technical writing and reporting skills
• Willingness to travel internationally as required (Up to 60% of the time)

Education/Certification Qualifications:

• A Bachelor's degree in Electrical Engineering or a related technical field is required

Qualifications:

• Fluency in Mandarin for both written and verbal communication

About Us:

At Envision, we are dedicated to bridging the gap between exceptional talent and leading organizations nationwide. Our mission is to transform the workforce landscape into a seamless and efficient hiring experience for both candidates and employers. With a robust portfolio of services, including strategic talent consulting, direct hire, and temporary staffing solutions, we empower businesses to build dynamic teams that drive success.

Envision Talent Solutions is an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.