Sportsbook Supervisor: Lead Race & Wagering Operations

Caesars Entertainment; Columbus (NE); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

Caesars Entertainment in Nebraska is seeking a Sportsbook Supervisor to lead day-to-day sportsbook operations, ensure exceptional guest service, and uphold regulatory compliance. You will support the Sportsbook Manager/Director, coach team members, and maintain accurate cash handling and records.

This hands-on role requires at least 1 year of gaming or sportsbook experience, ability to work varied hours, and the capacity to obtain a Nebraska Gaming License.

Qualifikationen

• Must be 19 years of age or older.
• Proficient in English verbal and written communication.
• 1+ years of experience in gaming or sportsbook roles preferred.
• Ability to oversee operations across varied hours, days weekends and holidays.
• Strong interpersonal communication and relationship management skills.
• Excellent problem-solving abilities and prioritization of responsibilities.
• Experience with front and back of house sportsbook operations.
• Ability to obtain Nebraska Gaming License.

Aufgaben

• Provide exceptional guest service by creating a welcoming and professional sportsbook environment.
• Assist guests with wagering transactions, promotions, and sportsbook products.
• Resolve guest concerns, disputes, and transaction discrepancies promptly and professionally.
• Promote sportsbook programs, promotions, and offerings.
• Supervise daily Race & Sportsbook operations, ensuring compliance with policies and regulations.
• Monitor betting activity and wagering transactions for accuracy and integrity.
• Verify payouts and authorize transactions within established limits.
• Ensure proper opening, closing, balancing, and reconciliation procedures are completed.

Kenntnisse

Guest service

Wagering transactions

Regulatory compliance

Team supervision

Ausbildung

Post-Secondary education preferred

Jobbeschreibung

Caesars Entertainment in Nebraska is seeking a Sportsbook Supervisor to lead day-to-day sportsbook operations, ensure exceptional guest service, and uphold regulatory compliance. You will support the Sportsbook Manager/Director, coach team members, and maintain accurate cash handling and records.

This hands-on role requires at least 1 year of gaming or sportsbook experience, ability to work varied hours, and the capacity to obtain a Nebraska Gaming License.