Senior Sportsbook Operations Lead

Caesars Entertainment; Las Vegas (NV); On-site; USD 60,000 - 95,000; Full time

Job summary

Caesars Entertainment’s The M Resort in Las Vegas seeks a Sportsbook Supervisor to lead the retail sportsbook, delivering excellent customer service to both regulars and novice bettors while ensuring compliance with company and state rules. You will use deep product knowledge to advise customers and promote responsible wagering.

The role emphasizes coaching staff, managing labor costs, and driving profitable initiatives, with a strong focus on a welcoming, high-standard betting environment.

Qualifications

• Prior work experience in a sports book is highly preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude who shows initiative.

Responsibilities

• Help the Book Manager become aware of operational information to maximize profitability of the sports book.
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control.
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book.
• Mentor employees to help them become better ticket writers.
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors.
• Handle escalated customer complaints/issues as needed.
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations.

Skills

Motivate staff

Mentor staff

Customer service

Strong communication

Job description

Caesars Entertainment’s The M Resort in Las Vegas seeks a Sportsbook Supervisor to lead the retail sportsbook, delivering excellent customer service to both regulars and novice bettors while ensuring compliance with company and state rules. You will use deep product knowledge to advise customers and promote responsible wagering.

The role emphasizes coaching staff, managing labor costs, and driving profitable initiatives, with a strong focus on a welcoming, high-standard betting environment.