Sportsbook Operations Lead

Caesars Entertainment

Cleveland (OH)

On-site

USD 45,000 - 65,000

Full time

5 days ago

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Job summary

Caesars Entertainment in Northfield, OH is seeking a Sportsbook Supervisor to lead daily retail sportsbook operations on site. You will report to the District Manager, deliver high level customer service to regulars and novice bettors, and act as the face of our books.

Lead staff, manage labor costs, mentor employees, and ensure compliance with company and state gaming rules while maximizing profitability. Prior sportsbook experience preferred and strong leadership and communication skills are

Qualifications

Prior work experience in a sports book is highly preferred.
Ability to motivate, lead, and mentor staff members.
Strong communication skills, both written and verbal.
Professional appearance and demeanor.
Self-starter attitude who shows initiative.

Responsibilities

Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book.
Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control.
Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book.
Mentor employees to help them become better ticket writers.
Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors.
Handle escalated customer complaints/issues as needed.
Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations.