Sportsbook Operations Lead

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Digital is seeking a Retail Sportsbook Supervisor in Las Vegas to lead the front-line team and deliver a high level of customer service to both regular customers and novice bettors. You will advise on betting options, promote responsible wagering, and ensure compliance with company and state gaming rules.

The role requires supervising staff, managing labor costs, and maintaining operational standards.

Qualifications

• Prior work experience in a sports book is highly preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.

Responsibilities

• Help the Book Manager become aware of operational information to maximize profitability.
• Manage labor costs and inventory control for the sports book.
• Hold regular meetings to develop strategic initiatives for promotion.
• Mentor employees to improve ticket writing.
• Drive staff to deliver high levels of customer service to regulars and novices.
• Handle escalated customer complaints/issues as needed.
• Ensure staff follows all company and state gaming rules and regulations.

Skills

Staff leadership

Customer service

Communication

Operational awareness

Job description

Caesars Digital is seeking a Retail Sportsbook Supervisor in Las Vegas to lead the front-line team and deliver a high level of customer service to both regular customers and novice bettors. You will advise on betting options, promote responsible wagering, and ensure compliance with company and state gaming rules.

The role requires supervising staff, managing labor costs, and maintaining operational standards.