Sportsbook Supervisor: Guest Service & Compliance Leader

The Pueblo of Sandia; Albuquerque (NM); Vor Ort; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

The Pueblo of Sandia is seeking a Sportsbook Supervisor to assist the Sportsbook Manager in daily operations at our Albuquerque property. You will coach team members, monitor staff adherence to policies, ensure accurate cash handling, and deliver exceptional guest service while maintaining compliance with Title 31 and gaming regulations.

You will schedule staff, verify transactions, supervise risk controls, and prepare odds sheets, with a focus on integrity, teamwork, and professional

Qualifikationen

• Requires strong guest service skills and the ability to coach and supervise staff.
• Knowledge of cash handling and basic computer/reservation software is preferred.
• Must be able to communicate effectively in English, both oral and written.

Aufgaben

• Monitors and supervises staff adherence to policies and regulations.
• Creates staff schedules and maintains attendance records.
• Verifies cash drawers and prepares reports; monitors sportsbook activity for suspicious activity.
• Closes out shifts, ensures all money is accounted for and deposited.
• Explains wagering rules and assists guests with bets and account queries.
• Ensures regulatory compliance with Title 31 and money-laundering reporting.

Kenntnisse

Guest service

Team supervision

Cash handling

Communication

English proficiency

Ausbildung

High School Diploma or GED

Jobbeschreibung

The Pueblo of Sandia is seeking a Sportsbook Supervisor to assist the Sportsbook Manager in daily operations at our Albuquerque property. You will coach team members, monitor staff adherence to policies, ensure accurate cash handling, and deliver exceptional guest service while maintaining compliance with Title 31 and gaming regulations.

You will schedule staff, verify transactions, supervise risk controls, and prepare odds sheets, with a focus on integrity, teamwork, and professional