Sportsbook Guest Experience Specialist

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 29,000 - 42,000; Full time

Job summary

The Pueblo of Sandia is seeking a Sportsbook Writer to deliver exceptional guest service in a fast-paced sportsbook environment. You will process bets, tickets, and payments while ensuring accuracy and compliance with gaming policies.

Ideal candidates have 21+ years of age, cash-handling experience, and familiarity with wagering rules. This full-time role requires strong communication, team collaboration, and the ability to work under pressure in a resort casino setting.

Qualifications

• High school diploma or GED; six months experience in cashier, Keno, Race, Sportsbook Writer or similar casino positions.
• Must be at least 21 years of age.
• Experience in race and sports book preferred.

Responsibilities

• Provide excellent customer service to sportsbook guests.
• Explain wagering rules, betting lines, odds, and procedures.
• Process cash transactions, tickets, and payments accurately.
• Maintain clean, organized betting counters and work area.
• Balance cash bank and ensure compliance with policies and procedures.

Skills

Cash handling

Guest service

English communication

Teamwork under pressure

Attention to detail

Education

High School Diploma or GED

Tools

Reservation software

Basic computer skills

Job description

The Pueblo of Sandia is seeking a Sportsbook Writer to deliver exceptional guest service in a fast-paced sportsbook environment. You will process bets, tickets, and payments while ensuring accuracy and compliance with gaming policies.

Ideal candidates have 21+ years of age, cash-handling experience, and familiarity with wagering rules. This full-time role requires strong communication, team collaboration, and the ability to work under pressure in a resort casino setting.