SPORTSBOOK SUPERVISOR

The Pueblo of Sandia; Albuquerque (NM); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

The Pueblo of Sandia is seeking a Sportsbook Supervisor to assist the Sportsbook Manager in daily operations at our Albuquerque property. You will coach team members, monitor staff adherence to policies, ensure accurate cash handling, and deliver exceptional guest service while maintaining compliance with Title 31 and gaming regulations.

You will schedule staff, verify transactions, supervise risk controls, and prepare odds sheets, with a focus on integrity, teamwork, and professional

Qualifications

• Requires strong guest service skills and the ability to coach and supervise staff.
• Knowledge of cash handling and basic computer/reservation software is preferred.
• Must be able to communicate effectively in English, both oral and written.

Responsabilités

• Monitors and supervises staff adherence to policies and regulations.
• Creates staff schedules and maintains attendance records.
• Verifies cash drawers and prepares reports; monitors sportsbook activity for suspicious activity.
• Closes out shifts, ensures all money is accounted for and deposited.
• Explains wagering rules and assists guests with bets and account queries.
• Ensures regulatory compliance with Title 31 and money-laundering reporting.

Connaissances

Guest service

Team supervision

Cash handling

Communication

English proficiency

Formation

High School Diploma or GED

Description du poste

Position SummaryResponsible for assisting the Sportsbook Manager in the day-to-day operations of the Sportsbook, provide excellent guest service, coach Team Members, and ensure compliance with all departmental policies and procedures.Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.Essential Duties and ResponsibilitiesMonitors and supervises Sportsbook staff for adherence to company policies, procedures, Title 31, minimum internal control standards, and applicable jurisdiction regulations and laws.Creates staff schedules, ensuring adherence to established labor levels and approved FTEs, maintains time and attendance records.Administers Team Member documentation and training as needed; notifies management of prevalent or escalated Team Member issues/concerns.Verifies cash drawers, completes reports, rates casino guest activity, and monitors sportsbook for suspicious activity.Closes out sportsbook ticket writers at the end of their shifts, and makes sure that all money has been accounted for and turned into the cage.Prepares and stocks all the daily odds sheets.Properly documents and enters Title 31 transactions.Responsible for the enrollment, financial transactions, and clerical tasks associated with a mobile device wagering application.Approves over the limit wagers for the property in absence of manager and approves low-limit comps as permitted by jurisdictional gaming regulations.Cash and sell Sportsbook wagers to guests as needed.Leads by example by demonstrating and executing Guest service standards with guests and Team Members.Explains wagering rules, including betting lines and odds, and procedures to guests as needed.Ensures the protection of guest’s rewards and adherence to credit lines.Notifies management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.Ensures a safe work environment through compliance with safety guidelines; identifies potential safety hazards and reports, maintains a professional department, company, and community reputation.Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.Performs other job-related duties as requested.Key Performance IndicatorsThis position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.Knowledge, Skills and AbilitiesAbility to work as a part of a team in a high-stress and high-volume environment.Ability to work in and adapt to a dynamic and frequently changing environment.Ability to adhere to and execute established department policies and procedures.Working knowledge of sports.Proficient cash-handling skills.Ability to work under pressure while being able to pay attention to details.Must be able to pass the Sandia sportsbook and math test.Basic computer and reservation software skills.Excellent guest service skills.Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.Possess intrapersonal skills to deal effectively with all business contacts.Must be able to communicate effectively in English, both oral and written forms.Education and ExperienceRequired:High School Diploma, GED certification or equivalent.Three (3) years’ Gaming experience.Two (2) year of supervisory experience.Must be at least 21 years of age.Preferred:Sportsbook experience.Experience in a resort environment.License/Certifications/RegistrationsMust be able to obtain and maintain the required STGC Gaming LicenseWill require a pre-employment and random drug screening.Physical Requirements/Working ConditionsThe following selected physical activities are required to perform the essential functions of this positionPhysical RequirementDescriptionBalancingMaintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.ClimbingAscending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.CrawlingMoving about on hands and knees or hands and feet.CrouchingBending the body downward and forward by bending leg and spine.FeelingPerceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.Finger DexterityPicking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.GraspingApplying pressure to an object with the fingers and palm.HearingPerceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.KneelingBending legs at knee to come to a rest on knee or knees.LiftingRaising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.PullingUsing upper extremities to exert force to draw, haul, or tug objects in a sustained motion.PushingUsing upper extremities to press against something with steady force to thrust forward, downward, or outward.ReachingExtending hand(s) and arm(s) in any direction.SeeingThe ability to perceive the nature of objects by the eye.WalkingJob requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.SittingParticularly for sustained periods of time.StandingParticularly for sustained periods of time.StoopingBending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.TalkingExpressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.List Working Conditions Required:Work is performed indoors.Duties may involve walking, standing for long periods of time, sitting and crouching.Subject to hazards which may cause personal bodily harm including but not limited to: smoke, common colds, influenza, dust, odors, elevated noise levels and near significant crowds of customers.Specific required movements include the following:Trunk-bend, twist, rotate, push, pull, and carryArms-reach, carry, push, pull, lift, twist, and rotateLegs-lift, push, pull, twist, and rotateHands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.