Spokane-Based Customer Service & Sales Lead

Mass General Brigham; Spokane (WA); Presencial; USD 91 000 - 133 000; Tempo integral

Resumo da oferta

Mass General Brigham seeks a Customer Service Manager based in Spokane, WA to own the conversation from first touch to signed contract. This leadership role drives outbound efforts, negotiation, and pipeline success with a freelance cadence and rewards for ambitious work.

You'll keep close tabs on competitor pricing in WA, represent the organization at trade shows, coordinate cross functional launches, and track results weekly.

Qualificações

• A teammate's instinct to unblock others before yourself.
• A point of view on Mass General Brigham's space, sharpened by your own reading.
• A point of view, held loosely and defended well.
• An eye for the candor-rich detail that separates fine from finished.
• Strong working knowledge of Written Communication and Customer Journey Mapping.

Responsabilidades

• Keep a finger on competitor pricing across WA.
• Represent Mass General Brigham at trade shows, conferences, and local networking events.
• Wire Escalation Management and Prioritization together so marketing hands sales clean leads.
• Negotiate pricing and close deals that meet or exceed quarterly quotas.
• Coordinate cross-functional launches with creative, product, and operations.
• Map buyer pain to Mass General Brigham's pitch deck, slide by slide.
• Read intent data and route the Spokane hot leads first.
• Track pipeline performance and report results to leadership each week.

Conhecimentos

Written Communication

Customer Journey Mapping

Descrição da oferta de emprego

Mass General Brigham seeks a Customer Service Manager based in Spokane, WA to own the conversation from first touch to signed contract. This leadership role drives outbound efforts, negotiation, and pipeline success with a freelance cadence and rewards for ambitious work.

You'll keep close tabs on competitor pricing in WA, represent the organization at trade shows, coordinate cross functional launches, and track results weekly.