Customer Support Specialist

Energy Innovation Corp; Annapolis (MD); On-site; USD 82,000 - 114,000; Full time

Benefits offered by this job

Flexible hours

Paid sabbaticals

Mentoring program

Job summary

Mass General Brigham in Annapolis, MD seeks a Customer Support Specialist to connect omnichannel insights with campaigns. The position offers a base MD salary of $82,000–$114,000 with growth opportunities and a mentoring culture. Flexible hours and a strong emphasis on work-life balance are highlighted.

You will run MD trade shows, support AE prospecting, and ensure campaigns meet timelines and budgets while maintaining CRM records and monthly bookings forecasts.

Qualifications

• Strong analytical and problem-solving capabilities.
• Strong time-management skills and a bias toward action.
• Clear thinking under Annapolis, MD deadlines.
• Discipline to document while it's fresh.
• Communicator who can disagree respectfully.

Responsibilities

• Run point on trade shows and pop-ups throughout MD.
• Sit in on demos and tighten the script after every loss.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Support mid-level account executives with prospecting and follow-up strategy.
• Turn a $82,000 - $114,000 budget into measurable metrics-driven growth.
• Sell the fast-moving roadmap, not just today's feature set.
• Maintain accurate records in the CRM and forecast monthly bookings.

Skills

Analytical thinking

Problem-solving

Time management

Communication

Tools

CRM software

Job description

The Customer Support Specialist role is where Mass General Brigham connects Omnichannel Support insight with campaigns that customers actually remember. The proposition holds together — $82,000 - $114,000, 4 years, a MD base, and ownership the rest of the market rarely grants.

Key Responsibilities

• Run point on trade shows and pop-ups throughout MD
• Sit in on demos and tighten the script after every loss
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Support mid-level account executives with prospecting and follow-up strategy
• Turn a $82,000 - $114,000 budget into measurable metrics-driven growth
• Sell the fast-moving roadmap, not just today's feature set
• Maintain accurate records in the CRM and forecast monthly bookings

What You'll Bring

• Strong analytical and problem-solving capabilities
• Strong time-management skills and a bias toward action
• Clear thinking under the kind of pressure Annapolis, MD deadlines bring
• The discipline to document while it's fresh, not after it's forgotten
• A communicator who can disagree without making it personal

Mass General Brigham is a flat-and-fast engineering shop in Annapolis, MD where Email Support and Relationship Building are treated as the same discipline. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

We value work-life balance, so expect $82,000 - $114,000, flexible hours, paid sabbaticals, and a supportive mentoring program.

Re-confirmed open this morning, the mid-level seat at Mass General Brigham stays available.