Customer Service Partner: Growth-Minded Multitasker (Bozeman)

Energy Innovation Corp; Bozeman (MT); On-site; USD 60,000 - 92,000; Full time

Job summary

Mass General Brigham is backing a mid-level Partner in Bozeman for a freelance Customer Service role. The position emphasizes multitasking, patient concern resolution, and clear documentation of decisions as Mass General Brigham aims to protect the customer experience.

Expect a supportive mentorship and a compensation range of $60,000–$92,000 with MT regulatory alignment. This is a flexible, growth-oriented opportunity in a pragmatic MT company environment.

Qualifications

• A growth mindset that treats feedback as fuel, not threat.
• A solid foundation in Multitasking, refined over 5+ years.
• The reliability that lets a manager stop checking in.
• Mid-level-caliber judgment about when to elevate and when to absorb.
• A teammate's instinct to unblock others before yourself.

Responsibilities

• Resolve customer concerns with patience and a focus on outcomes
• Spot the Bozeman pattern in feedback before it becomes a complaint
• Guard the Mass General Brigham customer experience through every Multitasking change
• Document the why, not just the what, behind every Customer Service decision
• Ensure compliance with company policies and applicable MT regulations
• Make general tradeoffs visible so Mass General Brigham can weigh them
• Sense when a Bozeman relationship needs a call, not an email

Skills

Multitasking

Growth mindset

Reliability

Judgment

Team collaboration

Job description

Mass General Brigham is backing a mid-level Partner in Bozeman for a freelance Customer Service role. The position emphasizes multitasking, patient concern resolution, and clear documentation of decisions as Mass General Brigham aims to protect the customer experience.

Expect a supportive mentorship and a compensation range of $60,000–$92,000 with MT regulatory alignment. This is a flexible, growth-oriented opportunity in a pragmatic MT company environment.