Customer Service Manager

Energy Innovation Corp; Victorville (CA); On-site; USD 102,000 - 149,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible hours

Job summary

Mass General Brigham in Victorville, CA is seeking a Customer Service Manager to drive growth and accountability, steering sales marketing initiatives with a strong emphasis on churn reduction and relationship building.

The role centers on mentoring teammates, closing deals, and turning a substantial salary range into measurable outcomes for clients across California. A flexible contract hours structure supports a life in CA while delivering ownership-driven results.

Qualifications

• Storytelling instincts that turn data into a decision.
• Reliable, accountable, and committed to following through.
• Demonstrated capacity to mentor or support manager teammates.
• The kind of reliability that earns you the hard assignments.
• A solid foundation in Churn Reduction, refined over 7+ years.

Responsibilities

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Pitch upsells that feel like favors, not invoices.
• Win back the accounts a previous Customer Service Manager let slip.
• Turn a $102,000 - $149,000 budget into measurable customer-obsessed growth.
• Identify and pursue new business opportunities throughout CA.
• Carry the booth conversation past small talk into next steps.
• Stitch together a referral program Mass General Brigham customers want to share.

Skills

Storytelling

Reliability

Mentoring/Support

Dependable under pressure

Churn Reduction

Job description

Growth is a contact sport at Mass General Brigham, and the Customer Service Manager we want in Victorville, CA plays to win every quarter. Here $102,000 - $149,000 buys not just your time but a stake in the sales marketing work, the kind Mass General Brigham trusts manager people to steer.

Key Responsibilities

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Pitch upsells that feel like favors, not invoices
• Win back the accounts a previous Customer Service Manager let slip
• Turn a $102,000 - $149,000 budget into measurable customer-obsessed growth
• Identify and pursue new business opportunities throughout CA
• Carry the booth conversation past small talk into next steps
• Stitch together a referral program Mass General Brigham customers want to share

What You'll Bring

• Storytelling instincts that turn data into a decision
• Reliable, accountable, and committed to following through
• Demonstrated capacity to mentor or support manager teammates
• The kind of reliability that earns you the hard assignments
• A solid foundation in Churn Reduction, refined over 7+ years

Mass General Brigham blends Patience and Churn Reduction expertise to deliver ownership-driven outcomes for clients in Victorville, CA. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear.

The whole offer in one line: $102,000 - $149,000, mentorship, benefits, and flexible contract hours that respect the life you have in CA.

We refreshed it today so candidates know the contract role is genuinely open.

Your background in Relationship Building could be exactly the missing piece here in Victorville, so reach out.