Customer Service Manager

Mass General Brigham; Spokane (WA); Sur place; USD 91 000 - 133 000; Plein temps

Résumé du poste

Mass General Brigham seeks a Customer Service Manager based in Spokane, WA to own the conversation from first touch to signed contract. This leadership role drives outbound efforts, negotiation, and pipeline success with a freelance cadence and rewards for ambitious work.

You'll keep close tabs on competitor pricing in WA, represent the organization at trade shows, coordinate cross functional launches, and track results weekly.

Qualifications

• A teammate's instinct to unblock others before yourself.
• A point of view on Mass General Brigham's space, sharpened by your own reading.
• A point of view, held loosely and defended well.
• An eye for the candor-rich detail that separates fine from finished.
• Strong working knowledge of Written Communication and Customer Journey Mapping.

Responsabilités

• Keep a finger on competitor pricing across WA.
• Represent Mass General Brigham at trade shows, conferences, and local networking events.
• Wire Escalation Management and Prioritization together so marketing hands sales clean leads.
• Negotiate pricing and close deals that meet or exceed quarterly quotas.
• Coordinate cross-functional launches with creative, product, and operations.
• Map buyer pain to Mass General Brigham's pitch deck, slide by slide.
• Read intent data and route the Spokane hot leads first.
• Track pipeline performance and report results to leadership each week.

Connaissances

Written Communication

Customer Journey Mapping

Description du poste

A Customer Service Manager at Mass General Brigham owns the conversation from first touch to signed contract, and Leadership carries it the whole way. What you're signing up for is $91,000 - $133,000, a freelance cadence, sales marketing ownership, and a Mass General Brigham team that rewards nerve.

Key Responsibilities

• Keep a finger on competitor pricing across WA
• Represent Mass General Brigham at trade shows, conferences, and local networking events
• Wire Escalation Management and Prioritization together so marketing hands sales clean leads
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Coordinate cross-functional launches with creative, product, and operations
• Map buyer pain to Mass General Brigham's pitch deck, slide by slide
• Read intent data and route the Spokane hot leads first
• Track pipeline performance and report results to leadership each week

What You'll Bring

• A teammate's instinct to unblock others before yourself
• A point of view on Mass General Brigham's space, sharpened by your own reading
• A point of view, held loosely and defended well
• An eye for the candor-rich detail that separates fine from finished
• Strong working knowledge of Written Communication and Customer Journey Mapping

Mass General Brigham sits at the intersection of Leadership and Outbound Calling, quietly powering sales marketing workflows from its Spokane base. Decisions at Mass General Brigham come with a name attached, because ownership without accountability is just noise.

We back $91,000 - $133,000 with a growth ladder, a mentor invested in your Customer Journey Mapping, and benefits that travel with you across Spokane, WA.

Ready to put your Troubleshooting and Ticket Management skills to work?