Specialty Pharmacy Tech & Call Center Coordinator

Beth Israel Lahey Health; Boston (MA); Hybrid; USD 39,000 - 52,000; Full time

Job summary

Beth Israel Lahey Health in Boston, MA, seeks a Pharmacy Technician to accurately input patient, insurance, and prescription information into the pharmacy system, answer incoming calls, and assist callers with non-clinical inquiries.

Responsibilities include processing new prescriptions, maintaining patient profiles, escalating clinical questions to pharmacists, protecting PHI/HIPAA, and contacting insurers for benefits verification and authorization determinations to support therapy coverage.

Qualifications

• High School diploma or GED required.
• License Mass Registered Pharmacy Tech required.
• 1-3 years related work experience required.
• Previous data entry experience (minimum three months).
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answer in-bound calls and assist customers with pharmacy related services. Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Maintain new and existing patient profiles and enter new prescriptions into patient profiles.
• Escalate calls to pharmacist for clinical inquiries and escalate grievances to supervisor.
• Ensure patient health information is preserved per HIPAA & PHI guidelines.
• Contact insurance companies for benefit investigation and coverage eligibility.

Skills

Decision making

Problem solving

Independence of action

Written communications

Oral communications

Knowledge of procedures

Team work

Customer service

Education

High School diploma or GED

Mass Registered Pharmacy Tech license

Tools

Microsoft Office

Pharmacy data entry systems

PBM billing systems

Job description

Beth Israel Lahey Health in Boston, MA, seeks a Pharmacy Technician to accurately input patient, insurance, and prescription information into the pharmacy system, answer incoming calls, and assist callers with non-clinical inquiries.

Responsibilities include processing new prescriptions, maintaining patient profiles, escalating clinical questions to pharmacists, protecting PHI/HIPAA, and contacting insurers for benefits verification and authorization determinations to support therapy coverage.