Senior Specialty Pharmacy Technician & Patient Access Lead

Beth Israel Lahey Health; Westwood (KY); On-site; USD 39,000 - 59,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Specialty Technician II to join the growing Specialty Pharmacy team. Under supervision, you will prepare and dispense drugs, assist with insurance claims, and ensure compliance with regulations.

You will collaborate with supervisors and lead technicians to improve pharmacy operations and patient access. You will participate in interviewing and training new staff, support quality initiatives, and help optimize workflow across the department.

Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• Active state certification with Massachusetts Board of Pharmacy.
• National Certification (PTCB and ExCPT) required/verified.
• Minimum 2 years of specialty pharmacy experience.
• Ability to build relationships with diverse professionals.

Responsibilities

• Proficient in duties of Level 1 Call Center, Data Entry, and Fulfillment Specialty Pharmacy Technician.
• Participates in quality initiatives and process improvements for prescription requests and prior authorizations.
• Maintains knowledge of department policies and assists with reviews/revisions.
• Supports change initiatives and adapts to new structures, processes, or culture.
• Builds trusting relationships with patients to support individualized, patient-centered care plans.
• Assists in training and supporting new staff and pharmacy students.
• Oversees technician staff to optimize workflow.

Skills

Customer service

Relationship building

Teamwork

Education

High School diploma or GED

Bachelor's degree preferred

Massachusetts Board of Pharmacy certification

Tools

Epic

Compass Rose

Willow Ambulatory

340b systems

Job description

Beth Israel Lahey Health is seeking a Specialty Technician II to join the growing Specialty Pharmacy team. Under supervision, you will prepare and dispense drugs, assist with insurance claims, and ensure compliance with regulations.

You will collaborate with supervisors and lead technicians to improve pharmacy operations and patient access. You will participate in interviewing and training new staff, support quality initiatives, and help optimize workflow across the department.