Specialty Pharmacy Tech: Patient Access & Call Center

Beth Israel Lahey Health; Boston (MA); On-site; USD 39,000 - 52,000; Full time

Job summary

Beth Israel Lahey Health is seeking a dedicated Pharmacy Tech in a patient access call center. The role entails directing and assisting patient access to specialty pharmacy by handling a high volume of calls, scheduling refills, updating demographics, and coordinating with providers and staff.

Preferred candidates will have a Mass Registered Pharmacy Tech license, 3-5 years of related experience, and comfort with computer systems and MS Office.

Qualifications

• High School diploma or GED required.
• Mass Registered Pharmacy Tech license required.
• 3-5 years related work experience required.
• Experience with computer systems including web-based apps and MS Office (Outlook, Word, Excel, PowerPoint, Access).

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner.
• Uses pharmacy software to schedule prescription refills and updates patient information.
• Informs patients of preparation for prescription delivery.
• Delivers messages to pharmacists and staff; triages urgent requests.
• Acts as liaison with medical center departments and external providers.

Skills

Phone screening

Microsoft Office

Education

High School diploma or GED

Mass Registered Pharmacy Tech

3-5 years related work experience

Tools

Pharmacy software

Job description

Beth Israel Lahey Health is seeking a dedicated Pharmacy Tech in a patient access call center. The role entails directing and assisting patient access to specialty pharmacy by handling a high volume of calls, scheduling refills, updating demographics, and coordinating with providers and staff.

Preferred candidates will have a Mass Registered Pharmacy Tech license, 3-5 years of related experience, and comfort with computer systems and MS Office.