Pharmacy Data Entry & Patient Support Specialist

Beth Israel Lahey Health; Westwood (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Beth Israel Lahey Health is a world-class integrated health system with a 120,000 square foot facility in Westwood, MA, offering comprehensive pharmacy services. The Shared Services Pharmacy Technician will help manage our inventory and logistics, support the outpatient pharmacy network, and assist with call center operations and data entry.

The role emphasizes accurate order entry, resolving PBM billing issues, patient communication, and cross-training across roles to meet organizational needs,

Qualifications

• High school diploma or GED required.
• Mass registered pharmacy technician required.
• Experience with PBM billing and call center data entry preferred.

Responsibilities

• Enter new and refill orders accurately and timely.
• Resolve PBM billing problems and issues.
• Handle inbound calls and prescription intake.
• Assist with scheduling medication deliveries and address verification.
• Cross-train in other roles as needed.
• Provide patient counseling and enrollment support for copay programs.

Skills

Phone support

PBM billing

Data entry

Pharmacy terminology

Education

High School diploma or GED

Mass Registered Pharmacy Tech

Tools

PBM software

CRM / call center tools

Web-based applications

Job description

Beth Israel Lahey Health is a world-class integrated health system with a 120,000 square foot facility in Westwood, MA, offering comprehensive pharmacy services. The Shared Services Pharmacy Technician will help manage our inventory and logistics, support the outpatient pharmacy network, and assist with call center operations and data entry.

The role emphasizes accurate order entry, resolving PBM billing issues, patient communication, and cross-training across roles to meet organizational needs,