Hybrid Specialty Pharmacy Tech & Call Center Pro

Beth Israel Lahey Health; Westwood (MA); Hybrid; USD 39,000 - 52,000; Full time

Job summary

Beth Israel Lahey Health in Massachusetts is seeking a Pharmacy Technician to accurately input patient, insurance, and prescription data into the pharmacy system. You will answer non-clinical calls, assist callers, and ensure proper claim adjudication and coverage verification.

This role requires a Mass Registered Pharmacy Tech license, a high school diploma or GED, 1–3 years of related experience, data entry skills, and proficiency with Microsoft Office and web-based applications.

Qualifications

• High School diploma or GED required.
• License Mass Registered Pharmacy Tech required.
• 1-3 years related work experience required.
• Previous data entry experience (minimum three months).
• Experience with computer systems including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answer inbound calls and assist customers with pharmacy services; obtain client information by answering calls; interview clients; verify information.
• Contact patients to schedule medication deliveries and verify correct address information.
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
• Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.
• Contact insurance companies for benefit investigation and coverage eligibility.

Skills

Customer Service

Written Communications

Oral Communications

Team Work

Problem Solving

Education

High School diploma or GED

Tools

Microsoft Office

Web-based applications

Outlook

Excel

Word

PowerPoint

Access

Job description

Beth Israel Lahey Health in Massachusetts is seeking a Pharmacy Technician to accurately input patient, insurance, and prescription data into the pharmacy system. You will answer non-clinical calls, assist callers, and ensure proper claim adjudication and coverage verification.

This role requires a Mass Registered Pharmacy Tech license, a high school diploma or GED, 1–3 years of related experience, data entry skills, and proficiency with Microsoft Office and web-based applications.