Specialty Pharmacy Tech II: Patient Access & Care Leader

Beth Israel Lahey Health; Westwood (MA); On-site; USD 39,000 - 59,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Specialty Pharmacy Technician II to prepare and dispense drugs and support the Shared Service Supervisor in a fast-paced specialty setting. You’ll assist with insurance claims, prior authorizations, and patient education, while ensuring compliance with regulations.

The role includes training junior staff and supervising technicians to optimize pharmacy workflow. A MA pharmacy certification and 2+ years of specialty experience are preferred, with

Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• Active Massachusetts Board of Pharmacy certification.
• National Certification (PTCB/ExCPT) active.
• Minimum 2 years of specialty pharmacy experience.
• Preferred:CPhT-Adv; knowledge of Epic, Compass Rose, Willow Ambulatory.

Responsibilities

• Proficient in Level 1 Call Center, Data Entry, and Fulfillment for Specialty Pharmacy.
• Participate in quality initiatives and process improvements for prescriptions and prior authorizations.
• Maintain knowledge of department policies and procedures and assist with reviews.
• Support change initiatives and adapt to new structures or processes.
• Build relationships with patients to support individualized, patient-centered care plans.
• Assist in training new staff and pharmacy students.
• Oversee technicians, trainees, and interns to optimize workflow.

Skills

Customer service

Written communications

Oral communications

Teamwork

Problem solving

Decision making

Education

High School diploma or GED

Bachelor’s degree preferred

Active state Pharmacy license (MA)

National Certification (PTCB/ ExCPT)

Tools

Epic

Compass Rose

Willow Ambulatory

Job description

Beth Israel Lahey Health is seeking a Specialty Pharmacy Technician II to prepare and dispense drugs and support the Shared Service Supervisor in a fast-paced specialty setting. You’ll assist with insurance claims, prior authorizations, and patient education, while ensuring compliance with regulations.

The role includes training junior staff and supervising technicians to optimize pharmacy workflow. A MA pharmacy certification and 2+ years of specialty experience are preferred, with