Specialty Pharmacy Tech II: Lead Patient Care & Improvements

Beth Israel Lahey Health; Boston (MA); On-site; USD 39,000 - 59,000; Full time

Job summary

Beth Israel Lahey Health in Boston seeks a Specialty Technician II to perform key duties in preparing and dispensing drugs per procedures. You will support insurance claims, train staff, and help lead workflow improvements while ensuring regulatory compliance.

The role emphasizes collaboration with supervision and leadership to deliver high-quality patient care and exceptional service. Strong communication and team skills are essential for success.

Qualifications

• Requires High School diploma or GED; Bachelor’s degree preferred.
• Active Massachusetts Board of Pharmacy certification.
• Active national certification: PTCB and ExCPT.
• Minimum 2 years of specialty pharmacy experience.
• Ability to build relationships with diverse professionals and patients.

Responsibilities

• Proficient performing Level 1 Call Center, Data Entry, and Fulfillment Specialty Pharmacy Technician duties.
• Participates in quality initiatives and process improvements for prescriptions, prior authorizations, and provider education.
• Maintains knowledge of department policies; assists with reviews/revisions.
• Support change initiatives; adjust assignments and workflow as needed.
• Build trusting relationships with patients to support patient-centered care plans.

Skills

Patient relations

Written communication

Oral communication

Teamwork

Customer service

Quality improvement

Education

High School diploma or GED

Bachelor’s degree preferred

State Pharmacy license (MA)

PTCB Certification

ExCPT Certification

Tools

Epic

Compass Rose

Willow Ambulatory

Job description

Beth Israel Lahey Health in Boston seeks a Specialty Technician II to perform key duties in preparing and dispensing drugs per procedures. You will support insurance claims, train staff, and help lead workflow improvements while ensuring regulatory compliance.

The role emphasizes collaboration with supervision and leadership to deliver high-quality patient care and exceptional service. Strong communication and team skills are essential for success.