Specialty Pharmacy CSR: Patient Care & Insurance Support

VDC Brand; Brunswick (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider is seeking a Customer Service Representative in Brunswick, TN. The successful candidate will manage both inbound and outbound calls, assist patients with prescription orders, and verify insurance coverage. Strong communication and computer skills are required, along with a high school diploma. This position offers opportunities for growth in a dynamic environment, prioritizing customer satisfaction and teamwork.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills required.
• Experience in an automated call center preferred.

Responsibilities

• Receives inbound calls and directs them appropriately.
• Makes outbound calls to patients for delivery scheduling.
• Conducts insurance verification for coverage validity.

Skills

Customer service skills

Communication skills

Detail oriented

Team player

Proficiency in MS Office

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A healthcare service provider is seeking a Customer Service Representative in Brunswick, TN. The successful candidate will manage both inbound and outbound calls, assist patients with prescription orders, and verify insurance coverage. Strong communication and computer skills are required, along with a high school diploma. This position offers opportunities for growth in a dynamic environment, prioritizing customer satisfaction and teamwork.