CSR, Specialty Pharmacy

VDC Brand; Brunswick (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider is seeking a Customer Service Representative in Brunswick, TN. The successful candidate will manage both inbound and outbound calls, assist patients with prescription orders, and verify insurance coverage. Strong communication and computer skills are required, along with a high school diploma. This position offers opportunities for growth in a dynamic environment, prioritizing customer satisfaction and teamwork.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills required.
• Experience in an automated call center preferred.

Responsibilities

• Receives inbound calls and directs them appropriately.
• Makes outbound calls to patients for delivery scheduling.
• Conducts insurance verification for coverage validity.

Skills

Customer service skills

Communication skills

Detail oriented

Team player

Proficiency in MS Office

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Restore RX
5169 Brunswick Rd
BRUNSWICK, TN 38014, USA

Provides customer service responsibilities for Restore RX operations. The successful candidate is an individual capable of maintaining a positive, professional attitude while making and receiving inbound & outbound calls and assisting other staff as needed.

Essential Functions

• Receives inbound calls and appropriately answers or directs them to the proper area.
• Makes outbound calls to patients to follow up or schedule delivery of medications.
• Receives written prescriptions or telephone requests.
• Comprehends insurance requirements and/or restrictions.
• Conducts insurance verification to ensure patient’s insurance coverage is valid and will cover requested products/services.
• Informs patient/responsible party of any financial responsibility.
• Identifies all components needed to fulfill prescription orders.
• Assesses patient/caregiver’s understanding of instructions for the product administration.
• Determines method of delivery.
• Coordinates delivery date and location.
• Enters patient intake data into pharmacy system.
• Gathers payment information from patients.
• Maintains clean work environment.

Key Skills and Abilities

• Be able to perform each essential duty satisfactorily.
• Count, record, and document detailed medical and insurance information.
• Have necessary skill to work within a pharmacy.
• Effectively communicate with patients and health care providers and payers.
• Read and interpret physician orders.
• Write routine reports and correspondence.
• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Demonstrate proficiency in Excel and Word.

Physical demands typical of this position: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods of time, stand, walk, use hands and fingers to operate a computer keyboard, mouse, and other computer equipment. Requires frequent contact with employees, managers, and members. Requires mental concentration, problem solving, multi‑tasking to meet deadlines, and visual acuity to view a computer screen and for reading. Ability to meet tight deadlines, handle emergencies and changing priorities. May occasionally be required to lift and/or move up to 25 pounds.

Supervisory Responsibility: This position has no supervisory responsibility.

Travel: Work-related travel is not required of this position.

Required Education and Experience: High school diploma or equivalent. CSR experience preferred. Training in company policies and procedures, professional standards, relevant laws and regulations, including HIPAA. Working knowledge of computer systems, which may include Microsoft Great Plains, VD HUB, Report Manager, Outlook, Manhattan/Scale, MS Office.

Certificates and/or Licenses: No licensing requirements for this position.

Continuing Education: Must attend periodic in‑service or training classes as designated by management.

Security Clearance/Background Check: If required.

AA/EEO Statement: If required.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This job description has been approved by all levels of management.

Qualifications

• Education: High School or better.
• Experience: Strong customer service and communication/telephone skills required. Processing calls in an automated call center environment strongly preferred. Call Center experience.
• Skills: Proficiency in MS Office, including Outlook, Excel, and Word.
• Behaviors: Team Player, Detail Oriented, Dedicated, Enthusiastic.
• Motivations: Work‑Life Balance, Growth Opportunities, Job Security.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.