Healthcare Pharmacy CSR — Inbound Calls, Hybrid

Amerit Consulting; Cary (NC); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Possibility of permanent role

Onsite gym

Job summary

A leading staffing firm is seeking a Customer Service Representative in Cary, NC, responsible for handling pharmacy-related calls, scheduling deliveries, and ensuring customer satisfaction. The role requires strong communication skills, attention to detail, and a customer-first mindset. The position initially starts onsite, transitioning to a hybrid model as training completes. Ideal candidates should have a High School Diploma and call center experience. This is a temporary position with potential for conversion to full-time.

Qualifications

• Minimum 1 year of call center experience.
• Experience with management information systems is valuable.
• Pharmacy experience is a plus but not required.

Responsibilities

• Handle inbound and outbound pharmacy calls.
• Schedule refill deliveries and direct calls appropriately.
• Provide customer service about prescription and payment status.

Skills

Customer service experience

Microsoft applications proficiency

Verbal and written communication

Attention to detail

Empathy towards patients

Education

High School Diploma or GED

Associate degree preferred

Job description

A leading staffing firm is seeking a Customer Service Representative in Cary, NC, responsible for handling pharmacy-related calls, scheduling deliveries, and ensuring customer satisfaction. The role requires strong communication skills, attention to detail, and a customer-first mindset. The position initially starts onsite, transitioning to a hybrid model as training completes. Ideal candidates should have a High School Diploma and call center experience. This is a temporary position with potential for conversion to full-time.