Specialty Pharmacy Access & Solutions Technician - Hybrid

UNC Health; United States; Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Incentive program

Job summary

UNC Health's Pharmacy Access & Solutions Technician role supports patients across UNC Hospitals' Advanced Clinical Therapeutics Program. Working under a licensed pharmacist, you will assist in benefits investigations, prior authorizations, and financial assistance, coordinating access to high-cost specialty medications and biologics.

You will collaborate with CPPs, physicians, nurses, and payers to streamline enrollment, reduce barriers to care, and improve patient access while contributing to

Qualifications

• Two years of pharmacy technician experience required or three years of relevant experience in a related field.
• Registration with the NC Board of Pharmacy unless enrolled in a PharmD program.
• CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program.

Responsibilities

• Maintain current knowledge of service line applicable regulations and external support services
• Proactively identify and analyze opportunities for intervention and seek solutions to customer concerns encountered both inside and outside of the department
• Utilize EPIC and commercial vendor software to document and track patient eligibility, prescriptions, patient communications and program enrollment
• Document and communicate findings to the patient, provider and pharmacies per internal operational standards in a timely and professional manner
• Provide support to develop and utilize processes that improve operational workflow to positively impact patient care and optimize clinical processes
• Respond to and resolve pharmacy-related inquiries from members, clients, providers, or pharmacies related to medications. Triage inquiries to relevant team members when needed
• Assist in training for new employees and pharmacy learners

Skills

Experience with specialty medications

Prior authorizations & appeals

Specialty pharmacy workflows

Ambulatory care collaboration

Case management

Education

HS diploma or equivalent

Tools

EPIC

Job description

UNC Health's Pharmacy Access & Solutions Technician role supports patients across UNC Hospitals' Advanced Clinical Therapeutics Program. Working under a licensed pharmacist, you will assist in benefits investigations, prior authorizations, and financial assistance, coordinating access to high-cost specialty medications and biologics.

You will collaborate with CPPs, physicians, nurses, and payers to streamline enrollment, reduce barriers to care, and improve patient access while contributing to