Pharmacy Access & Solutions Tech

UNC HEALTH; Chapel Hill (TN); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Pharmacy Technician Incentive Program

Job summary

UNC Health in Chapel Hill, NC, is seeking a Pharmacy Access & Solutions Technician to join the Advanced Clinical Therapeutics Program. You will support patients accessing high-cost specialty medications and coordinate with CPPs, physicians, and payers to ensure timely therapy initiation and continuation.

The role focuses on benefits investigations, prior authorizations, and financial assistance, while navigating insurance barriers and optimizing care workflows within a hybrid work setting.

Qualifications

• HS diploma or equivalent is required.
• Must be registered with NC Board of Pharmacy; CPhT/ExCPT preferred.
• Two years of pharmacy technician experience or related field experience.

Responsibilities

• Maintain knowledge of service line regulations and external support services.
• Identify opportunities for intervention and address customer concerns.
• Document patient eligibility and enrollment in EPIC and vendor systems.

Skills

Specialty medications experience

Prior authorizations

Benefits investigations

Care coordination

EPIC proficiency

Pharmacy technician certification

Education

HS diploma or equivalent

NC Board of Pharmacy registration

CPhT (PTCB) certification

Tools

EPIC

Vendor software

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

UNC Hospitals Department of Pharmacy has an immediate opening for a highly motivated Pharmacy Technician interested in joining the newly established Advanced Clinical Therapeutics Program.

The successful Pharmacy Access & Solutions Technician will play an integral role in supporting patients receiving advanced and complex specialty therapeutics across UNC Hospitals. This innovative program provides centralized support for patients prescribed high-cost specialty medications and biologics. The technician will help facilitate timely access to therapy, reduce barriers to care, and support coordination across multiple care settings.

Working under the supervision of a licensed pharmacist, the Pharmacy Access & Solutions Technician will serve as a key member of the interdisciplinary health care team and will collaborate closely with Clinical Pharmacist Practitioners (CPPs), physicians, nurses, specialty pharmacy teams, infusion services, manufacturers, and payers. The technician will support benefits investigations, prior authorizations, appeals, financial assistance programs, patient onboarding, and medication access coordination activities.

Within this innovative care model, the technician will help patients navigate insurance and financial barriers, coordinate specialty medication initiation and continuation, support communication between patients and care teams, and facilitate efficient medication access workflows. The technician will also contribute to quality improvement initiatives focused on improving patient access, streamlining workflows, and enhancing the patient experience.

Strong organizational, communication, and care coordination skills are essential. Prior experience in ambulatory care, specialty pharmacy, medication access services, prior authorizations, or infusion coordination is preferred. Certification as a Pharmacy Technician and registration with the North Carolina Board of Pharmacy are required in accordance with UNC Health and state requirements.

This position qualifies for our Pharmacy Technician Incentive Program, which includes $5000 in commitment incentives spread over a two-year period. Payment is made after six months, one year, and two years of employment.

Responsibilities:

1. Maintain current knowledge of service line applicable regulations and external support services
2. Proactively identify and analyze opportunities for intervention and seek solutions to customer concerns encountered both inside and outside of the department
3. Utilize internally developed systems, the electronic health record (EPIC) and commercial vendor software to document and track patient eligibility, prescriptions, patient communications and program enrollment
4. Document and communicate findings to the patient, provider and pharmacies per internal operational standards in a timely and professional manner
5. Provide support to develop and utilize processes that improve operational workflow to positively impact patient care and optimize clinical processes.
6. Respond to and resolve pharmacy-related inquiries from members, clients, providers, or pharmacies related to medications. Appropriately triage inquiries to relevant team members when additional expertise is required.
7. Assist in training for new employees and pharmacy learners

Other Information

Education Requirements

• HS diploma or equivalent.

Licensure/Certification Requirements

• Registration with the NC Board of Pharmacy unless enrolled in a PharmD program.
• CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program.
• Two years to obtain CPhT from PTCB or ExCPT from NHA if hired as a non -technician with qualified years of experience.

Professional Experience Requirements

• Two years of pharmacy technician experience required or three years of relevant experience in a related field.

Knowledge/Skills/and Abilities Requirements

• Experience with specialty medications, biologics, or advanced therapeutic agents
• Experience with prior authorizations, appeals, benefits investigation, and financial assistance programs
• Familiarity with specialty pharmacy and infusion coordination workflows
• Experience working in a multidisciplinary ambulatory care environment
• Demonstrated ability to manage multiple complex cases while maintaining attention to detail

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Pharmacy Ambulatory Clinical Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.98 - $28.54 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.