Hybrid Specialty Pharmacy Technician: Access & Approvals

ChristianaCare; Newark (DE); Hybrid; USD 30,000 - 44,000; Full time

Job summary

ChristianaCare Pharmacy is seeking a Pharmacy Technician II in a hybrid role supporting the Neurology Practices. This position works Monday through Friday, 8:00 to 4:30, with the option to work from home up to two days per week.

You will handle benefits investigations, prior authorizations, appeals coordination, and financial assistance navigation, collaborating with pharmacists and office staff to initiate therapy promptly and document all activities in required systems.

Qualifications

• High school diploma required
• PTCB certification required
• At least 3 years of experience in retail pharmacy, specialty pharmacy, ambulatory care, medication access, or managed care

Responsibilities

• Conduct benefits investigations to determine coverage, restrictions and patient financial responsibility
• Prepare and submit prior authorizations and reauthorizations with complete and accurate clinical documentation
• Coordinate and track appeals in collaboration with pharmacists, providers and payers to support timely access to therapy
• Facilitate patient enrollment in financial assistance programs (copay cards, manufacturer programs, foundations)
• Maintain ownership of assigned access cases from initiation through resolution, ensuring timely follow-up
• Identify and resolve access-related barriers and elevate complex issues as appropriate
• Collaborate with providers, payers, manufacturers, and internal team members to expedite therapy access
• Manage assigned worklists and tracking systems with adherence to turnaround times
• Document all activities in the EHR and designated systems in accordance with audit standards
• Support monitoring of operational and quality metrics such as turnaround times and approval rates

Skills

Benefits investigations

Prior authorizations

Appeals coordination

Financial assistance navigation

EHR documentation

Education

High school diploma

PTCB certification

Job description

ChristianaCare Pharmacy is seeking a Pharmacy Technician II in a hybrid role supporting the Neurology Practices. This position works Monday through Friday, 8:00 to 4:30, with the option to work from home up to two days per week.

You will handle benefits investigations, prior authorizations, appeals coordination, and financial assistance navigation, collaborating with pharmacists and office staff to initiate therapy promptly and document all activities in required systems.