Specialty Patient Access Specialist - Full-Time Day Shift

CO39 St. Lukes Hospital; Easton (Northampton County); On-site; USD 38,000 - 46,000; Full time

Job summary

St. Luke’s University Health Network is seeking a patient registrar to accurately identify and register patients across hospital and outpatient settings. You will handle demographics, insurance verification, and real-time eligibility while guiding patients through the MyChart portal and registration workflow.

Excellent customer service, fast typing, and basic computer skills are essential. Knowledge of Epic and health information processes is preferred, with cross-training across locations to

Qualifications

• Excellent customer service and interpersonal skills required.
• General computer experience and fast, accurate typing required.
• Insurance background preferred.
• Knowledge of medical terminology preferred.
• Previous health care administration experience preferred.
• Experience with health information systems (Epic) preferred.

Responsibilities

• Identify and correctly register patients in the hospital information system to ensure EMR integrity.
• Identify and report possible identity theft in clinical settings for escalation.
• Maintain knowledge of network patient identification policy and related processes.
• Handle patient registration including demographics, contacts, orders, insurance verification and real-time eligibility.
• Assist with cash collections and resolve registration-related queue errors.
• Cross-train across locations and departments to support outpatient and ED operations.
• Greet patients and visitors and provide friendly service; promote MyChart and patient self-service.

Skills

Customer service

Interpersonal skills

Typing

Insurance knowledge

Medical terminology

Healthcare experience

Education

High school diploma or equivalent

Certificate/Degree in health care related field

Tools

Epic

Job description

St. Luke’s University Health Network is seeking a patient registrar to accurately identify and register patients across hospital and outpatient settings. You will handle demographics, insurance verification, and real-time eligibility while guiding patients through the MyChart portal and registration workflow.

Excellent customer service, fast typing, and basic computer skills are essential. Knowledge of Epic and health information processes is preferred, with cross-training across locations to