Night Shift Patient Access Specialist

St. Luke’s University Health Network; Sellersville (Bucks County); On-site; USD 21,000 - 30,000; Part time

Job summary

St. Luke's University Health Network is seeking a part-time Night Shift Patient Registrar to accurately identify and register patients, verify insurance, and maintain EMR integrity. The role involves cross-training across locations, welcoming patients, and promoting MyChart self-service tools.

Responsibilities include processing demographics, diagnoses, referrals, and pre-authorizations, while ensuring high-quality customer service and efficient patient flow in a fast-paced hospital setting.

Qualifications

• High school graduate or equivalent required.
• Excellent customer service and interpersonal skills required.
• General computer experience and ability to type fluently, accurately, and quickly required.
• Insurance background preferred.
• Knowledge of medical terminology preferred.
• Knowledge of health information system (Epic) preferred.

Responsibilities

• Identify/validate patient selection in hospital information system to ensure EMR integrity.
• Identify and report possible identity theft cases to clinical leadership for escalation.
• Maintain knowledge of network policy on patient identification including merge, chart corrections, and lookup.
• Handle patient registration including demographics, emergency contact, diagnoses, insurance and guarantor verification, and real-time insurance eligibility.
• Cross-train in all areas of location or region; support outpatient and emergency department as needed.
• Greet patients and visitors and provide courteous service.
• Promote MyChart patient portal and patient self-service capabilities.
• Assist with Welcome Kiosk and On My Way technology at network locations.
• Coordinate with SLPG practice or Network Prior Authorization to obtain referrals and pre-certifications to reduce denials.
• Obtain medical license number, NPI and UPIN for new provider entries to ensure proper routing of results.

Skills

Customer service

Interpersonal skills

Data entry

Typing

Medical terminology

Education

High school diploma

Health care related certificate/degree (preferred)

Tools

Epic

Job description

St. Luke's University Health Network is seeking a part-time Night Shift Patient Registrar to accurately identify and register patients, verify insurance, and maintain EMR integrity. The role involves cross-training across locations, welcoming patients, and promoting MyChart self-service tools.

Responsibilities include processing demographics, diagnoses, referrals, and pre-authorizations, while ensuring high-quality customer service and efficient patient flow in a fast-paced hospital setting.