Specialist I, Registration (TEMP)

Joliet Junior College; United States; On-site; USD 28,516 - 30,224; Part time

Job summary

Joliet Junior College seeks a part-time Specialist I, Registration (TEMP) to support enrollment activities. The role involves helping students register online or by phone, verifying records, processing transcripts, and scanning documents across campuses.

The position requires a high school diploma plus one year of college, strong attention to detail, and the ability to work independently and with diverse student populations. Some locations may require travel between campuses.

Qualifications

• High School Diploma and one year of college education.
• Attention to detail, excellent organizational skills, initiative and multitasking ability.
• Excellent decision and problem-solving skills.
• Ability to work independently with a minimum supervision, handle routine and complex issues and assist in conflict resolution.
• Ability and willingness to work cooperatively with a diverse community.
• Knowledge of college policies, procedures and courses as they relate to student service areas.
• Personal computer skills and knowledge of several software and web applications.
• Experience with phone system, fax/printer/copy machines and scan machines.
• Ability to establish and maintain cooperative working relationships with others, exhibiting cultural competence and emotional intelligence.
• Demonstrated commitment to the college’s core values.

Responsibilities

• Assist students with facilitating online and phone registrations and troubleshoot issues.
• Identify, investigate, and resolve issues and processing errors regarding registration and records areas.
• Assist instructors regarding grade changes and reinstatements when needed.
• Assist with securing confidential student record documents for military and government agencies.
• Enter, verify and register students using Colleague system and make corrections.
• Maintain semester registration files and process transcripts for in-person requests.
• Scan all registration documents.
• Answer student questions related to registration, records, transcripts, grades.

Skills

Attention to detail

Organizational skills

Initiative

Multitasking ability

Problem solving

Independence

Diversity & inclusion

Computer skills

Office equipment (phone, fax, scanner)

Cultural competence

Emotional intelligence

Core values alignment

Education

High School Diploma

1 year of college education

Associate’s Degree

Tools

Colleague system

Job description

Position Title: Specialist I, Registration (TEMP) Job Description: POSITION TITLE: Specialist I, Registration (TEMP) STATUS: Part-time DEPARTMENT: Registration & Records DIVISION: Student Development CLASSIFICATION: Non-exempt UNION: TOSSC-AFT Local 604 REPORTS TO: Registration Supervisor PLACEMENT: 105 HIRING RANGE: $20.70 - $21.94 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

Provides a variety of duties for the registration and records areas. Assists students with registration, verifies records in the system and updates as needed. Assists department with processing transcripts, resolves issues. Scans documentation. Provides information. A willingness to work at different locations is required.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Assist students with facilitating online and phone registrations within the Enrollment Center and work with Registration and Records to trouble shoot and resolve problems.
2. Identify, investigate, and resolve issues and processing errors regarding registration and records areas.
3. Assist instructors regarding grade changes, reinstatements when needed.
4. Assist military, local state, and governmental agencies on securing requested confidential student record documents when needed.
5. Enter, verify and register students using Colleague system and make necessary corrections.
6. Assist in maintaining semester registration files as well as processing transcripts for in person- requests.
7. Scan all registration documents.
8. Answer student questions related to registration and records, transcripts, grades, and record areas.
9. Cross-train in areas for transcripts, and records; assist with related duties in the records area when needed as well as work on special projects as directed by the Director of Registration & Records.
10. Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

1. High School Diploma and one (1) year of college education.
2. Attention to detail, excellent organizational skills, initiative and multitasking ability.
3. Excellent decision and problem-solving skills.
4. Ability to work independently with a minimum supervision, handle routine and complex issues and assist in conflict resolution.
5. Ability and willingness to work cooperatively with a diverse community.
6. Knowledge of the college policies, procedures and courses as they relate to the student service areas.
7. Personal computer skills and knowledge of several software and web applications.
8. Experience in phone system, fax/printer/copy machines and scan machines.
9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
10. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS

1. Associate’s Degree.
2. English and Spanish verbal and written communication proficiency.
3. Demonstrated multicultural competence.

PHYSICAL DEMANDS

Normal office physical demands.

WORKING CONDITIONS

Duties are performed indoors in the usual office and/or outdoor environment.

BENEFITS

No Benefits Internal candidates must adhere to the terms of employment regarding length of time in current position as outlined in their union contract. Full Time/Part Time: Part time Union (If Applicable): TOSSC Scheduled Hours: 28

ANNUAL CLERY SAFETY REPORT (ASR) NOTICE

Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security report is available at the JJC Police Department website: along with other safety information. If you would like to receive the ASR in booklet form, you may stop by the Campus Police Department located on Main Campus in G-1024 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.

Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our six campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education. Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom. JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice!