Specialist I, Financial Aid

Tarrant County College; Forest Hill (TX); On-site; USD 385,000 - 461,000; Full time

Job summary

Tarrant County College is seeking a Specialist I, Financial Aid at South Campus to welcome students and assist with applying for financial aid. You will guide applicants through processes and provide clarity on required steps.

The role requires evening availability and a Tuesday–Friday schedule, with duties including record filing, data entry, and responding to inquiries. Join a collaborative DT Financial Aid team focused on service excellence.

Qualifications

• High School diploma or GED
• One year of experience supporting and serving customers

Responsibilities

• Greets current and prospective students in the Financial Aid Office and directs requests to the appropriate staff
• Provides financial aid application guidance to students
• Files financial aid records and reports; posts information to records; handles mail and documents
• Computes amounts and checks totals on reconciliation reports
• Inputs and retrieves financial aid information for students

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Title: Specialist I, Financial Aid

Department: DT Financial Aid

Campus Location: South Campus

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $37,900

Work Hours: This position requires evening availability. Monday - Thursday, 10:00am - 7:00pm, and Friday, 8:00am -5:00pm

Remote Eligible: This position is not eligible for remotework

Job Summary

This role is responsible for serving as the primary receptionistfor current and prospective students for the Financial Aid Officeand assisting students with applying for and understanding how toreceive financial aid.

Primary Duties and Responsibilities

Essential Performance Requirements*

• Greets current and prospective students in the Financial AidOffice, directing requests and questions to the appropriateparty
• Provides financial aid application guidance to students,including the process once financial aid has been approved anddistributed
• Files financial aid records and reports, posts information torecords, sorts and distributes mail, copies documents, answerstelephone and performs similar duties
• Computes amounts and checks totals on various financial aidreconciliation reports
• Inputs and retrieves financial aid information in connection withthe responsibilities of serving financial aid students

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands for theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

• Works under the general supervision of the assigned departmentleader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• High School diploma or General Equivalency Diploma (GED)
• One (1) year's working experience in supporting and servingcustomers

Preferred Qualifications

• At least one (1) year's working experience providing customerservice in an office environment
• At least one (1) year's working experience in a college or university setting related to the Essential PerformanceRequirements

Knowledge, Skills and Abilities

• Knowledge of higher education and college financial aidprograms
• Skilled in excellent customer service and interpersonalrelationships with varied populations, including strong listening,verbal, and written communication
• Skilled using computer applications and enterprise systems,including the Microsoft Office suite
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicateproblems in a fast-paced environment where the demands for work arevaried, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations basedon policy, procedure, practice, and existing regulations

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].