Specialist I, Financial Aid

Tarrant County College; Arlington (TX); Sur place; USD 24 000 - 36 000; Temps partiel

Résumé du poste

Tarrant County College is seeking a part-time Specialist I, Financial Aid at the Southeast Campus. You will serve as the primary receptionist for the Financial Aid Office and assist students with applying for and understanding how to receive financial aid.

The role requires excellent customer service, familiarity with higher education and financial aid processes, and the ability to work 5:00pm–7:00pm, Monday through Thursday in a non-remotely eligible environment.

Qualifications

• High School diploma or GED required.
• One year experience supporting and serving customers.
• Knowledge of higher education and college financial aid programs.
• Excellent customer service and written/spoken communication skills.

Responsabilités

• Greets students in the Financial Aid Office and directs requests.
• Provides financial aid application guidance and explains aid distribution.
• Files records, posts information, sorts mail, copies documents, answers phones.
• Computes amounts and checks totals on reconciliation reports.
• Inputs and retrieves financial aid data as needed.

Connaissances

Customer service

Interpersonal skills

Microsoft Office

Data entry

Critical thinking

Analytical skills

Formation

High School diploma or GED

Outils

Microsoft Office

Enterprise systems

Description du poste

Title:

Specialist I, Financial Aid

Department:

DT Financial Aid

Campus Location:

Southeast Campus

Employee Classification:

CLR - Clerical

Position Type:

PT - Regular

Grant Funded:

No

Pay Frequency:

Monthly

Compensation Details:

Starting Pay - $18.22

Work Hours:

This is a part-time position requiringavailability from 5:00pm - 7:00pm, Monday through Thursday.

Remote Eligible:

This position is not eligible for remotework

Job Summary:

This role is responsible for serving as the primary receptionistfor current and prospective students for the Financial Aid Officeand assisting students with applying for and understanding how toreceive financial aid.

Primary Duties and Responsibilities:

Essential Performance Requirements*

• Greets current and prospective students in the Financial AidOffice, directing requests and questions to the appropriateparty
• Provides financial aid application guidance to students,including the process once financial aid has been approved anddistributed
• Files financial aid records and reports, posts information torecords, sorts and distributes mail, copies documents, answerstelephone and performs similar duties
• Computes amounts and checks totals on various financial aidreconciliation reports
• Inputs and retrieves financial aid information in connection withthe responsibilities of serving financial aid students

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

• Works under the general supervision of the assigned departmentleader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications:

• High School diploma or General Equivalency Diploma (GED)
• One (1) year's working experience in supporting and servingcustomers

Preferred Qualifications:

• At least one year's working experience providing customer servicein an office environment
• At least one year's working experience in a college or universitysetting related to the Essential Performance Requirements

Knowledge, Skills and Abilities:

• Knowledge of higher education and college financial aidprograms
• Skilled in excellent customer service and interpersonalrelationships with varied populations, including strong listening,verbal, and written communication
• Skilled using computer applications and enterprise systems,including the Microsoft Office suite
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicateproblems in a fast-paced environment where the demands for work arevaried, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations basedon policy, procedure, practice, and existing regulations

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].