Specialist II, Financial Aid

Tarrant County College District (TCCD); Fort Worth (TX); On-site; USD 425,000 - 508,000; Full time

Job summary

Tarrant County College District (Trinity River Campus) seeks a Specialist II, Financial Aid to coordinate financial aid programs and assist students with applying for aid. This is a clerical, full-time role at the Trinity River Campus.

The incumbent will handle tasks from generating reports to processing loan verifications and supporting outreach events, under the Director of Financial Aid. Strong customer service and data-handling skills are essential.

Qualifications

• High School diploma or GED required.
• Three years of office experience serving customers.
• Associate's degree or 60 college hours preferred.
• At least one year of college/university setting experience preferred.
• Knowledge of higher education financial aid programs helpful.
• Excellent customer service and interpersonal skills required.
• Proficiency with computer applications and enterprise systems including MS Office.
• Ability to work collaboratively in a fast-paced environment.
• Ability to analyze data and provide policy-based recommendations.

Responsibilities

• Create reports, forms, and correspondence.
• File financial aid records and post information to records.
• Compute amounts and manage financial aid reports.
• Input and retrieve financial aid data.
• Process student loan requests and verification for selected students.
• Provide office management support to the director.
• Assist outreach and financial aid presentations.
• Follow procedures for handling high-volume work.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Critical thinking

Data analysis

Team collaboration

Education

High School diploma or GED

Associate's degree or 60 college hours

Tools

Microsoft Office

Enterprise systems

Job description

Title: Specialist II, Financial Aid

Department: DT Financial Aid

Campus Location: Trinity River Campus

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No

Pay Frequency:Monthly

Compensation Details:Starting Pay - $41,800

Work Hours: Monday - Friday 8:00am - 5:00pm, Summer Hours: 7:30am - 6:00pm, Occasional 10:00am - 7:00pm. Occasional Saturdays 9:00am - 2:00pm.

Remote Eligible: This position is not eligible for remote work

Job Summary

This role coordinates at least one financial aid program including work-study, Federal loans, verification and return of Title IV funds and assists students with applying for and understanding how to receive financial aid.

Primary Duties and Responsibilities

• Creates reports, business correspondence, application forms, shipping tickets and other materials
• Files financial aid records and reports, posts information to records, sorts and distributes mail, answers telephone and performs similar duties
• Computes amounts, checks totals, and manages various financial aid reports to assist the director with financial aid programs
• Inputs and retrieves financial aid information in connection with the responsibilities of the serving financial aid students
• Processes student loan requests and complete verification processing for students selected for verification
• Provides office management duties for the director of financial aid
• Assists the department with its outreach and awareness efforts, including conducting financial aid presentations
• Interprets and follows prescribed procedures for the production of a large volume of work

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

• Works under the general supervision of the Director of Financial Aid

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• High School diploma or General Equivalency Diploma (GED)
• Three (3) years of successful office experience that involved serving customers

Preferred Qualifications

• Associate's degree or 60 college hours
• At least one (1) year's working experience in a college or university setting related to the Essential Performance Requirements

Knowledge, Skills and Abilities

• Knowledge of higher education and college financial aid programs
• Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
• Skilled using computer applications and enterprise systems, including the Microsoft Office suite
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations

Physical Demands and Work Environment

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.