Specialist III, Financial Aid

Tarrant County College; Fort Worth (TX); On-site; USD 466,000 - 558,000; Full time

Job summary

Tarrant County College invites applications for Specialist III, Financial Aid at the Trinity River Campus. This role educates and enrolls students in financial aid programs, coordinating with internal teams and producing reports and communications for the department.

The position requires a relevant degree with experience, and offers a Mon-Fri schedule, on-site work at Trinity River Campus, and collaboration with multiple departments to support student financial aid needs.

Qualifications

• Associate’s degree or 60 college credit hours and three (3)years’ working experience related to the Essential PerformanceRequirements; or any equivalent combination of education andwork-related experience

Responsibilities

• Assures compliance with all local, State, and Federal regulations and laws regarding student financial aid
• Manages specialized financial aid programs (reviews, processes,notifies, or reconciles)
• Creates reports, business correspondence, forms, andpresentations
• Conducts staff training
• Regularly interacts with faculty, campus, and districtadministrators, technical staff, as well as other colleges
• Assists the department with its outreach and awareness efforts,including conducting financial aid presentations, for both on andoff-campus locations
• Assist students with financial aid applications andprocesses
• Evaluates student eligibility for financial aid awards, includingscholarships, grants, work-study, and loans
• Enters and retrieves student information in the studentmanagement system and Federal student aid databases in connectionwith the responsibilities of serving financial aid students
• Collaborates with essential departments to ensure studentpreparedness and success
• Participates on behalf of the College in external communityorganizations and associations as assigned to support the essentialperformance requirements
• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and personal development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Microsoft 365

Communication skills

Teamwork

Confidentiality

Education

Assoc degree + 3 yrs exp

Tools

Student information system

Job description

Title: Specialist III, Financial Aid

Department: DT Financial Aid

Campus Location: Trinity River Campus

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $45,900

Work Hours: Monday - Friday 8:00am - 5:00pm

Remote Eligible: This position is not eligible for remotework

Job Summary

This role is responsible for working with students and potentialstudents to educate, enroll, and maintain financial aid programs.Collaborates with internal peers and departments to executefinancial aid programs and generates reports and writtencommunication for the department.

Primary Duties and Responsibilities

Essential Performance Requirements*

• Assures compliance with all local, State, and Federal regulationsand laws regarding student financial aid
• Assists in providing direction, guidance, knowledge, and accurateinformation regarding financial aid, including but not limited to:TCC policies and regulations of state and federal agencies
• Manages specialized financial aid programs (reviews, processes,notifies, or reconciles)
• Creates reports, business correspondence, forms, andpresentations
• Conducts staff training
• Regularly interacts with faculty, campus, and districtadministrators, technical staff, as well as other colleges
• Assists the department with its outreach and awareness efforts,including conducting financial aid presentations, for both on andoff-campus locations
• Assist students with financial aid applications andprocesses
• Evaluates student eligibility for financial aid awards, includingscholarships, grants, work-study, and loans
• Enters and retrieves student information in the studentmanagement system and Federal student aid databases in connectionwith the responsibilities of serving financial aid students
• Collaborates with essential departments to ensure studentpreparedness and success

Service Excellence

• Participates on behalf of the College in external communityorganizations and associations as assigned to support the essentialperformance requirements
• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and personal development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the supervision of the assigned campus leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

• Associate’s degree or 60 college credit hours and three (3)years’ working experience related to the Essential PerformanceRequirements; or any equivalent combination of education andwork-related experience

Preferred Qualifications

• At least one (1) year's working experience in a Financial Aidoffice
• Bilingual in English and French, Spanish, Vietnamese, or otherforeign language in both written and verbal communications

Knowledge, Skills and Abilities

• Skilled in delivering high-quality customer service and buildingeffective interpersonal relationships, including strong listening,verbal, and written communication skills
• Skilled in using computer applications and enterprise systems,including the Microsoft Office suite and the Microsoft 365platform
• Ability to perform and prioritize multiple tasks seamlessly,ensuring accurate and timely completion, while exhibiting strongattention to detail and organization
• Ability to work effectively both independently and as part of ateam in collaborative environments, engaging with faculty, staff,and external stakeholders
• Ability to identify routine issues and elevate non-standardproblems using established procedures in a fast-paced workenvironment
• Ability to review basic information and follow policies,procedures, and guidelines when completing assigned tasks
• Ability to coordinate assigned work and communicate effectivelywith faculty and staff to support campus and departmentaloperations
• Ability to maintain a high level of diplomacy and tact, ensuringconfidentiality and discretion with sensitive and confidentialinformation

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds unassisted, or up to25 pounds with the assistance of other employees or equipment asappropriate. Specific vision abilities required by this job includeclose vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties andresponsibilities.