Specialist I, Financial Aid

Tarrant County College; Fort Worth (TX); On-site; USD 17,000 - 19,000; Part time

Job summary

Tarrant County College is seeking a part-time Specialist I, Financial Aid at the Northwest Campus. This role serves as the primary receptionist for the Financial Aid Office, helping current and prospective students with applying for and understanding financial aid.

The position is in the DT Financial Aid department, with regular Thursday–Friday shifts and a maximum of 19.5 hours per week. Starting pay is $18.22 per hour, monthly pay frequency, and it is not eligible for remote work.

Qualifications

• High School diploma or GED is required.
• One year of experience in supporting and serving customers.

Responsibilities

• Greet current and prospective students at the Financial Aid Office.
• Provide guidance on applying for and understanding financial aid.
• File financial aid records and reports; post information to records.
• Input and retrieve financial aid data for students.

Skills

Customer service

Interpersonal communication

Office support

Microsoft Office

Education

High School diploma or GED

Job description

Title: Specialist I, Financial Aid

Department: DT Financial Aid

Campus Location: Northwest Campus

Employee Classification: CLR - Clerical

Position Type: PT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $18.22

Work Hours: Tuesday - Thursday: 2:00pm - 7:00pm; Friday:8:00am - 12:30pm

Remote Eligible: This position is not eligible for remotework

Special Instructions to Applicant: This is a part-timeposition, with a maximum of 19.5 hrs. per week

Job Summary

This role is responsible for serving as the primary receptionistfor current and prospective students for the Financial Aid Officeand assisting students with applying for and understanding how toreceive financial aid.

Primary Duties and Responsibilities

Essential Performance Requirements

• Greets current and prospective students in the Financial AidOffice, directing requests and questions to the appropriateparty
• Provides financial aid application guidance to students,including the process once financial aid has been approved anddistributed
• Files financial aid records and reports, posts information torecords, sorts and distributes mail, copies documents, answerstelephone and performs similar duties
• Computes amounts and checks totals on various financial aidreconciliation reports
• Inputs and retrieves financial aid information in connection withthe responsibilities of serving financial aid students

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

• Works under the general supervision of the assigned departmentleader

Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

• High School diploma or General Equivalency Diploma (GED)
• One (1) year's working experience in supporting and servingcustomers

Preferred Qualifications

• At least one year's working experience providing customer servicein an office environment
• At least one year's working experience in a college or universitysetting related to the Essential Performance Requirements

Knowledge, Skills and Abilities

• Knowledge of higher education and college financial aidprograms
• Skilled in excellent customer service and interpersonalrelationships with varied populations, including strong listening,verbal, and written communication
• Skilled using computer applications and enterprise systems,including the Microsoft Office suite
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicateproblems in a fast-paced environment where the demands for work arevaried, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations basedon policy, procedure, practice, and existing regulations

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].