Specialist II, Business Services

Tarrant County College; Forest Hill (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Tarrant County College is seeking a Specialist II, Business Services at South Campus to handle processes maintaining student accounts and support office tasks, including billing and cashiering duties.

The role requires strong customer service, the ability to handle money, and experience with enterprise systems. This is an on-site position with hours varying by department, including potential weekends during peak registration.

Qualifications

• High School diploma or GED required.
• Three years of related experience preferred.

Responsibilities

• Maintain student accounts and support related office tasks.

Skills

Customer service

Interpersonal skills

Office software

Collaboration

Financial data analysis

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Title: Specialist II, Business Services

Department: DT Business Services

Campus Location: South Campus

Employee Classification: CLR - Clerical

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $41,800

Work Hours: Varies based on department needs. Hours ofoperation are Monday - Thursday 8:00am -7:00pm and Friday 8:00am -5:00pm. Weekends during peak registration.

Remote Eligible: This position is not eligible for remotework

Job Summary:

This role is responsible performing processes to maintain studentaccounts, while supporting other office tasks. This position may beresponsible for collections, payment plans, refunds, contractbillings, 1098T, cashiering duties, student sponsored billing, andstudent payroll.

Primary Duties and Responsibilities:

Essential Performance Requirements*

• Manages all HigherOne customer service-related issues and assistsstudents, faculty, and staff in person, by telephone, or byemail
• Processes payments, balances cash drawers, prepares bankdeposits, and processes petty cash and miscellaneous deposits
• Processes and invoices third party sponsorships for studentaccounts and corporate services; receipts payment and maintainsrecords
• Ensures accurate allocation of military tuition benefits tostudent accounts and return of funds to Veterans Affairs
• Analyzes and processes student account balances and refunds andcorresponds with payment plan company and collection agencies inorder to maintain current and past tuition and miscellaneousaccounts
• Verifies and posts details of business transactions, such asreturned checks, funds received and disbursed
• Prepares vouchers, invoices, account statements, requisitions,reports, spreadsheets, and other records
• Oversees student worker hiring process and time entry anddistributes employee timecards and paychecks
• Maintains lost and found items and campus key inventory;distributes and receives keys from faculty, staff, andadministrators
• Handles vending machine service issues and refunds
• Orders and stocks supplies for office as necessary

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the general supervision of the assigned departmentleader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications:

• High School diploma or GED
• Three (3) years of working experience related to the EssentialPerformance Requirements

Knowledge, Skills and Abilities:

• Skilled in excellent customer service and interpersonalrelationships
• Skilled using computer applications and enterprise systems,including word processing, spreadsheet, and presentationsoftware
• Ability to work effectively in a collaborative environment
• Ability to analyze financial data and provide soundrecommendations based on policy, procedure, practice, and existingregulations
• Ability to handle large amounts of money and recordsaccurately

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties andresponsibilities.