Supplemental Instruction Specialist I

Tarrant County College; Hurst (TX); Presencial; USD 17.000 - 18.000; A tiempo parcial

Descripción de la vacante

Tarrant County College Northeast Campus Learn Center seeks an Supplemental Instruction Specialist I to provide front-line customer service to students, employees, and the public. The role supports clerical tasks, learning labs, library services, and other duties across the Learning Commons, with rotation through multiple learning spaces.

The position emphasizes tutoring, academic coaching, and assisting with workshops and special events, under campus leadership.

Formación

• High school diploma or GED and one year of working experience related to the Essential Performance Requirements
• At least twelve college credit hours
• A letter grade of at least a B in a supported course
• A cumulative undergraduate GPA of at least a 3.0

Responsabilidades

• Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
• Provides students with appropriate handouts and educational materials as needed
• Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
• Teaches basic certification, safety, and training courses covering all lab equipment
• Prepares and delivers workshops, which may include content creation and updating workshop materials
• Partners with faculty for special events in support of classes
• Assists supervisor in the delivery of academic boot camps

Conocimientos

Customer service

Active listening

Communication

Critical thinking

Learning strategies

Service orientation

Educación

12 college credits

GPA 3.0 requirement

Herramientas

Printers

Copiers

Scanners

Descripción del empleo

Title: Supplemental Instruction Specialist I

Department: NE Campus Learn Center

Campus Location: Northeast Campus

Employee Classification: ISP - Instructional Sup

Position Type: PT - Temporary

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $18.22

Work Hours: Typical office hours are Monday - Thursday7:30am - 9:00pm, Friday 7:30am - 5:00pm and Saturday 10:00am -4:00pm; Flexibility is required as the schedule is subject tochange based on department needs.

Remote Eligible: This position is not eligible for remotework

Special Instructions to Applicant: This posting will beutilized to fill multiple positions. This is a part-time position,with a maximum of 19.5 hrs. per week.

Job Summary:

This role will provide front-line customer service to students,employees, and the public at the College. The incumbent isresponsible for cross-training in multiple areas and will be ableto assist with clerical, customer service, learning lab, library,and other professional duties throughout the LearningCommons.

Primary Duties and Responsibilities:

General

• Provides guidance to students, faculty, staff, and the communityon the relevant resources to meet needs
• Oversees the front desk and assists in the daily operations andadministrative responsibilities of the Learning Commons, includingappointment scheduling, calendar management, and electronic orphone communication
• Monitors the Learning Commons to ensure user behavior policiesare followed
• Answers questions about the Learning Commons and its resourcesand services
• Inventories, orders, and checks in materials and supplies andensures that good safety, housekeeping, and security practices arealways followed

Library

• Serves as a resource for identifying sources of requestedinformation for learning, research, and engagement
• Makes resources and other tools available to students, faculty,and staff, including library materials, multimedia equipment,laptops, and other technology, and assists patrons with questionsregarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolvingtechnical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means byanswering their questions or referring them to the appropriateperson, department, or service desk
• Assists with updating and maintaining maker space hardware,software, 3D printers, and other technology including microscopes,iPads, AV equipment, tracking software, calculators, graphicdesign/video editing software, and other related tools
• Provides check-in and check-out services as well as properlyshelving library materials
• Assists with maintaining the Library website through contentreview, creation, and maintenance as assigned

Learning Support

• Provides tutoring assistance to students to enhance learning andincrease academic success, in collaboration with faculty andappropriate supervisor, and adheres to tutoring best practices inface-to-face, synchronous online, and asynchronous onlinemodalities
• Provides students with appropriate handouts and educationalmaterials as needed
• Provides academic coaching and mentoring to current students inneed of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use duringlaboratory teaching sessions
• Teaches basic certification, safety, and training coursescovering all lab equipment
• Prepares and delivers workshops, which may include contentcreation and updating workshop materials
• Partners with faculty for special events in support ofclasses
• Assists supervisor in the delivery of academic boot camps

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the general supervision of the assigned campusleader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications:

• High school diploma or GED and one (1) year of working experiencerelated to the Essential Performance Requirements

Preferred Qualifications:

• At least twelve (12) completed college credit hours
• A letter grade of at least a B in a supported course
• A cumulative undergraduate GPA of at least a 3.0

Knowledge, Skills and Abilities:

• Knowledge of principles and processes for providing customer andpersonal services
• Skilled in customer service including customer needs assessment,meeting quality standards for services, and evaluation of customersatisfaction
• Skilled in active listening including giving full attention towhat other people are saying, taking time to understand the pointsbeing made, asking questions as appropriate, and not interruptingat inappropriate times
• Ability to apply critical thinking, specifically using logic andreasoning to identify the strengths and weaknesses of alternativesolutions, conclusions, or approaches to problems
• Ability to apply learning strategies by selecting and usingtraining and instructional methods, as well as proceduresappropriate for the situation when learning or teaching newthings
• Ability to work using a service orientation by actively lookingfor ways to help people
• Ability to talk to others to convey information effectively

Physical Demands and Work Environment:

Physical Demands

Physical Demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 20 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].