Special Missions Inside Sales Specialist

Gogo-Business-Aviation; Broomfield (CO); Presencial; USD 48.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401k plan

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Descripción de la vacante

Gogo-Business-Aviation is seeking an Inside Sales Representative – Special Missions to partner with customers, OEMs, dealers, and internal teams. You will drive revenue, onboarding, and retention while delivering exceptional customer experiences across the lifecycle.

You will manage inquiries via phone, email, and chat, collaborate on quotes and contracts, and identify upsell opportunities. A 2–4 year background in customer-facing roles and CRM proficiency are expected, with aviation or tech

Formación

• Bachelor's Degree in Business, Sales, Marketing, Communications, or related field, or equivalent practical experience.
• 2-4 years of experience in customer support, inside sales, account management, customer success, or a related customer-facing role.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
• Strong problem-solving and relationship-building skills.

Responsabilidades

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle.
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience.
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities.
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently.
• Deliver a white-glove onboarding experience from quote acceptance through service activation.
• Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs.
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn.
• Generate, qualify, and manage leads and opportunities within CRM platforms.
• Execute outbound campaigns that support pipeline development and revenue growth objectives.
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction.

Conocimientos

CRM platforms

Customer relationship

Problem solving

Sales support

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce

Microsoft Dynamics

Descripción del empleo

Gogo-Business-Aviation is seeking an Inside Sales Representative – Special Missions to partner with customers, OEMs, dealers, and internal teams. You will drive revenue, onboarding, and retention while delivering exceptional customer experiences across the lifecycle.

You will manage inquiries via phone, email, and chat, collaborate on quotes and contracts, and identify upsell opportunities. A 2–4 year background in customer-facing roles and CRM proficiency are expected, with aviation or tech