Inside Sales Specialist – White-Glove Onboarding & Growth

USA-SDG Satcom Direct Government LLC; Broomfield (CO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with immediate vesting

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo seeks an Inside Sales Representative – Special Missions to serve as a trusted partner to customers, dealers, OEMs, and internal teams, driving revenue growth and exceptional onboarding experiences.

Responsibilities include handling inquiries across channels, supporting quoting and contract processing, and identifying opportunities for account expansion while maintaining high customer satisfaction.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Communications, or related field, or equivalent practical experience.
• 2-4 years in customer support, inside sales, or related role.
• Experience with CRM platforms (Salesforce, MS Dynamics, or similar).
• Strong problem-solving and relationship-building skills.

Responsibilities

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle.
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience.
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities.
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently.
• Deliver a white‑glove onboarding experience from quote acceptance through service activation.
• Identify opportunities for upselling, cross‑selling, and account expansion based on customer usage patterns and business needs.
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn.
• Generate, qualify, and manage leads and opportunities within CRM platforms.
• Execute outbound campaigns that support pipeline development and revenue growth objectives.
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction.

Skills

Relationship building

Problem solving

Communication

Customer engagement

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Dynamics

Job description

Gogo seeks an Inside Sales Representative – Special Missions to serve as a trusted partner to customers, dealers, OEMs, and internal teams, driving revenue growth and exceptional onboarding experiences.

Responsibilities include handling inquiries across channels, supporting quoting and contract processing, and identifying opportunities for account expansion while maintaining high customer satisfaction.