Inside Sales Representative - Special Missions

Gogo-Business-Aviation; Broomfield (CO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo-Business-Aviation is seeking an Inside Sales Representative – Special Missions to partner with customers, OEMs, dealers, and internal teams. You will drive revenue, onboarding, and retention while delivering exceptional customer experiences across the lifecycle.

You will manage inquiries via phone, email, and chat, collaborate on quotes and contracts, and identify upsell opportunities. A 2–4 year background in customer-facing roles and CRM proficiency are expected, with aviation or tech

Qualifications

• Bachelor's Degree in Business, Sales, Marketing, Communications, or related field, or equivalent practical experience.
• 2-4 years of experience in customer support, inside sales, account management, customer success, or a related customer-facing role.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
• Strong problem-solving and relationship-building skills.

Responsibilities

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle.
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience.
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities.
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently.
• Deliver a white-glove onboarding experience from quote acceptance through service activation.
• Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs.
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn.
• Generate, qualify, and manage leads and opportunities within CRM platforms.
• Execute outbound campaigns that support pipeline development and revenue growth objectives.
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction.

Skills

CRM platforms

Customer relationship

Problem solving

Sales support

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Dynamics

Job description

We will be accepting applications through November 20, 2026 or until filled.- - -Inside Sales Representative – Special MissionsAs Gogo's Inside Sales Representative – Special Missions , you'll serve as a trusted partner to customers, dealers, OEMs, and internal stakeholders while helping grow revenue, improve retention, and deliver an outstanding customer experience. You'll work closely with Regional Sales Managers, Activations, Revenue Operations, Accounting, and Customer Support teams to support account growth, streamline customer onboarding, and maximize customer success.If you're someone who enjoys building relationships, solving problems, and balancing customer service with sales and account management responsibilities, we'd love to meet you.What You'll DoServe as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycleManage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experiencePartner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activitiesExecute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficientlyDeliver a white-glove onboarding experience from quote acceptance through service activationIdentify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needsSupport renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churnGenerate, qualify, and manage leads and opportunities within CRM platformsExecute outbound campaigns that support pipeline development and revenue growth objectivesResolve billing inquiries and coordinate discrepancy resolution to support customer satisfactionWhat You'll BringBachelor's Degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience2-4 years of experience in customer support, inside sales, account management, customer success, or a related customer-facing roleDemonstrated experience supporting customers while identifying business growth opportunitiesExperience working with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systemsStrong problem-solving and relationship-building skillsEven Better If You HaveYou don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:Experience in aviation, telecommunications, connectivity, or technology-focused industriesExposure to provisioning, activation, or subscription-based service environmentsKnowledge of customer success, account retention, and lifecycle management practicesExperience supporting sales teams through quote generation, proposal development, and contract administrationFamiliarity with revenue operations, sales operations, or customer operations processesExperience executing lead generation or outbound sales campaignsExperience supporting customers through onboarding, adoption, and renewal cyclesWhy Gogo?At Gogo, we’re transforming how people connect in the sky.Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.Ready to help shape the future of connected aviation? Come aboard.Equal Pay Disclosure(s)Base Pay :34.80 - 43.50 USD HourlyTarget Annual Short-Term Incentive :Commission PlanEligible for Incentive Stock Program :NoBenefits :Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers .- - -Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.The EEO is the law and is available here . Gogo participates in E-Verify ( English and Spanish ). Right to Work Statement ( English and Spanish ).