Inside Sales Representative - Special Missions

Gogo Inc.; Broomfield (CO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k with immediate vesting

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo Inc. in Broomfield, CO is seeking an Inside Sales Representative for Special Missions. You will nurture relationships with customers, OEMs, and dealers, driving quotes, contracts, and onboarding while balancing service with sales.

You will collaborate with regional teams to grow accounts, manage renewals, and uncover upsell opportunities based on usage and business needs.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2–4 years in customer support, inside sales, or account management.
• Experience with CRM platforms such as Salesforce or Microsoft Dynamics.

Responsibilities

• Serve as primary contact for customers, OEMs, and dealers across lifecycle.
• Handle inbound inquiries via phone, email, and chat with high-quality service.
• Support quoting, proposals, contracts, and account management with RSMs.
• Process service changes, plan modifications, and provisioning requests.
• Deliver white-glove onboarding from quote to activation.
• Identify upsell opportunities based on usage and needs.
• Support renewals and retention to reduce churn.
• Generate and manage leads in CRM and run outbound campaigns.

Skills

Customer support

Inside sales

Relationship building

CRM experience

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Dynamics

Job description

Inside Sales Representative - Special Missions# Careers at Gogo## Inside Sales Representative - Special MissionsApply: Broomfield, CO United States: Full time: Posted Today: R4276We will be accepting applications through November 20, 2026 or until filled.--- --- ---## Inside Sales Representative – Special Missions As Gogo's **Inside Sales Representative – Special Missions**, you'll serve as a trusted partner to customers, dealers, OEMs, and internal stakeholders while helping grow revenue, improve retention, and deliver an outstanding customer experience. You'll work closely with Regional Sales Managers, Activations, Revenue Operations, Accounting, and Customer Support teams to support account growth, streamline customer onboarding, and maximize customer success. If you're someone who enjoys building relationships, solving problems, and balancing customer service with sales and account management responsibilities, we'd love to meet you. **What You'll Do** * Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle* Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience* Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities* Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently* Deliver a white-glove onboarding experience from quote acceptance through service activation* Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs* Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn* Generate, qualify, and manage leads and opportunities within CRM platforms* Execute outbound campaigns that support pipeline development and revenue growth objectives* Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction **What You'll Bring** * Bachelor's Degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience* 2-4 years of experience in customer support, inside sales, account management, customer success, or a related customer-facing role* Demonstrated experience supporting customers while identifying business growth opportunities* Experience working with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems* Strong problem-solving and relationship-building skills **Even Better If You Have** You don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:* Experience in aviation, telecommunications, connectivity, or technology-focused industries* Exposure to provisioning, activation, or subscription-based service environments* Knowledge of customer success, account retention, and lifecycle management practices* Experience supporting sales teams through quote generation, proposal development, and contract administration* Familiarity with revenue operations, sales operations, or customer operations processes* Experience executing lead generation or outbound sales campaigns* Experience supporting customers through onboarding, adoption, and renewal cycles **Why Gogo?** At Gogo, we’re transforming how people connect in the sky. Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground. You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next. Ready to help shape the future of connected aviation? Come aboard.**Equal Pay Disclosure(s)****Base Pay**:34.80 - 43.50 USD Hourly**Target Annual Short-Term Incentive**:Commission Plan**Eligible for Incentive Stock Program**:No**Benefits**:Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.