Inside Sales – Special Missions

Gogo; Broomfield (CO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with immediate vesting

Paid time off

Volunteer time off

Stock Purchase Plan

Job summary

Gogo’s Inside Sales Representative – Special Missions in Broomfield, CO is a full-time role focused on growing revenue, improving retention, and delivering an outstanding customer experience across customers, dealers, OEMs, and cross-functional teams.

You’ll manage inquiries, support quoting and contracts, drive onboarding, identify upsell opportunities, and help renewals. A 2–4 year proven track record in customer-facing roles and CRM experience are essential.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Communications, or equivalent.
• 2-4 years in customer support, inside sales, or account management.
• Proven CRM experience with Salesforce or Microsoft Dynamics.
• Strong problem-solving and relationship-building skills.

Responsibilities

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently
• Deliver a white-glove onboarding experience from quote acceptance through service activation
• Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn
• Generate, qualify, and manage leads and opportunities within CRM platforms
• Execute outbound campaigns that support pipeline development and revenue growth objectives
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction

Skills

Customer relations

Problem solving

Communication skills

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Dynamics

Job description

Gogo’s Inside Sales Representative – Special Missions in Broomfield, CO is a full-time role focused on growing revenue, improving retention, and delivering an outstanding customer experience across customers, dealers, OEMs, and cross-functional teams.

You’ll manage inquiries, support quoting and contracts, drive onboarding, identify upsell opportunities, and help renewals. A 2–4 year proven track record in customer-facing roles and CRM experience are essential.