Special Missions: Customer Support & Growth

Gogo; Denver (CO); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k with immediate vesting

Paid time off and volunteer time off

Job summary

Gogo is seeking a Customer Support Sales Specialist – Special Missions to partner with customers, dealers, OEMs, and internal teams to drive revenue, retention, and outstanding service. You will manage inquiries, support quotes and contracts, and guide onboarding from activation through lifecycle management.

The role emphasizes blended sales and support responsibilities, with opportunities to upsell and renew, while leveraging CRM tools to manage relationships and pipeline.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4-6+ years in customer support, inside sales, account management, customer success, or related role.
• Demonstrated experience supporting customers while identifying business growth opportunities.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
• Strong customer service, problem-solving, and relationship-building skills.

Responsibilities

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently
• Deliver a white-glove onboarding experience from quote acceptance through service activation
• Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn
• Generate, qualify, and manage leads and opportunities within CRM platforms
• Execute outbound campaigns that support pipeline development and revenue growth objectives
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction

Skills

CRM experience

Account management

Inside sales

Customer success

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Job description

Gogo is seeking a Customer Support Sales Specialist – Special Missions to partner with customers, dealers, OEMs, and internal teams to drive revenue, retention, and outstanding service. You will manage inquiries, support quotes and contracts, and guide onboarding from activation through lifecycle management.

The role emphasizes blended sales and support responsibilities, with opportunities to upsell and renew, while leveraging CRM tools to manage relationships and pipeline.