Customer Support Sales Specialist - Special Missions

Gogo-Business-Aviation; Broomfield (CO); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401k plan with immediate vesting

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo is seeking a Customer Support Sales Specialist – Special Missions in Colorado to build lasting customer relationships while driving growth. You will support customers through onboarding, quoting, and activation, while identifying opportunities for upsell and renewals to improve revenue and retention.

The role involves coordinating with regional sales, activations, and revenue teams to optimize the customer journey and ensure exceptional service throughout the lifecycle.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 4–6+ years in customer support, inside sales, account management, or related role.
• Experience with CRM platforms such as Salesforce or Dynamics.

Responsibilities

• Serve as primary contact for customers, OEMs, and dealers.
• Handle inbound inquiries via phone, email, and chat.
• Support quotes, proposals, and contract processing.
• Onboard customers from quote to service activation.
• Identify upsell and account expansion opportunities.
• Support renewals, retention, and risk mitigation.
• Generate and manage leads in CRM; run outbound campaigns.

Skills

Customer support

Inside sales

Account management

CRM platforms

Relationship building

Problem solving

Education

Bachelor’s degree

BA/BS degree

Tools

Salesforce

Microsoft Dynamics

Job description

We will be accepting applications through September 19, 2026 or until filled.- - -Customer Support Sales Specialist – Special MissionsBuild lasting customer relationships while driving growth in a connected world.At Gogo, every customer interaction helps power connectivity experiences for business aviation customers around the globe. Our success depends on delivering exceptional service while identifying opportunities to expand customer value throughout every stage of the customer journey.As our Customer Support Sales Specialist – Special Missions , you'll serve as a trusted partner to customers, dealers, OEMs, and internal stakeholders while helping grow revenue, improve retention, and deliver an outstanding customer experience. You'll work closely with Regional Sales Managers, Activations, Revenue Operations, Accounting, and Customer Support teams to support account growth, streamline customer onboarding, and maximize customer success.If you're someone who enjoys building relationships, solving problems, and balancing customer service with sales and account management responsibilities, we'd love to meet you.What You'll DoServe as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycleManage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experiencePartner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activitiesExecute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficientlyDeliver a white-glove onboarding experience from quote acceptance through service activationIdentify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needsSupport renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churnGenerate, qualify, and manage leads and opportunities within CRM platformsExecute outbound campaigns that support pipeline development and revenue growth objectivesResolve billing inquiries and coordinate discrepancy resolution to support customer satisfactionWhat You'll BringBachelor's Degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience4-6+ years of experience in customer support, inside sales, account management, customer success, or a related customer-facing roleDemonstrated experience supporting customers while identifying business growth opportunitiesExperience working with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systemsStrong customer service, problem-solving, and relationship-building skillsEven Better If You HaveYou don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:Experience in aviation, telecommunications, connectivity, or technology-focused industriesExposure to provisioning, activation, or subscription-based service environmentsKnowledge of customer success, account retention, and lifecycle management practicesExperience supporting sales teams through quote generation, proposal development, and contract administrationFamiliarity with revenue operations, sales operations, or customer operations processesExperience executing lead generation or outbound sales campaignsExperience supporting customers through onboarding, adoption, and renewal cyclesWhy Gogo?At Gogo, we’re transforming how people connect in the sky.Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.Ready to help shape the future of connected aviation? Come aboard.Equal Pay Disclosure(s)Base Pay :30.80 - 38.50 USD HourlyTarget Annual Short-Term Incentive :Bonus Plan at 5% (% of Annualized Base Pay)Eligible for Incentive Stock Program :YesBenefits :Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers .- - -Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.The EEO is the law and is available here . Gogo participates in E-Verify ( English and Spanish ). Right to Work Statement ( English and Spanish ).