Customer Support Sales Specialist - Special Missions

Gogo; Denver (CO); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k with immediate vesting

Paid time off and volunteer time off

Job summary

Gogo is seeking a Customer Support Sales Specialist – Special Missions to partner with customers, dealers, OEMs, and internal teams to drive revenue, retention, and outstanding service. You will manage inquiries, support quotes and contracts, and guide onboarding from activation through lifecycle management.

The role emphasizes blended sales and support responsibilities, with opportunities to upsell and renew, while leveraging CRM tools to manage relationships and pipeline.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4-6+ years in customer support, inside sales, account management, customer success, or related role.
• Demonstrated experience supporting customers while identifying business growth opportunities.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
• Strong customer service, problem-solving, and relationship-building skills.

Responsibilities

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently
• Deliver a white-glove onboarding experience from quote acceptance through service activation
• Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn
• Generate, qualify, and manage leads and opportunities within CRM platforms
• Execute outbound campaigns that support pipeline development and revenue growth objectives
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction

Skills

CRM experience

Account management

Inside sales

Customer success

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Job description

We will be accepting applications through September 19, 2026 or until filled.

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Customer Support Sales Specialist – Special Missions

Build lasting customer relationships while driving growth in a connected world.

At Gogo, every customer interaction helps power connectivity experiences for business aviation customers around the globe. Our success depends on delivering exceptional service while identifying opportunities to expand customer value throughout every stage of the customer journey.

As our Customer Support Sales Specialist – Special Missions, you'll serve as a trusted partner to customers, dealers, OEMs, and internal stakeholders while helping grow revenue, improve retention, and deliver an outstanding customer experience. You'll work closely with Regional Sales Managers, Activations, Revenue Operations, Accounting, and Customer Support teams to support account growth, streamline customer onboarding, and maximize customer success.

If you're someone who enjoys building relationships, solving problems, and balancing customer service with sales and account management responsibilities, we'd love to meet you.

What You'll Do

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently
• Deliver a white-glove onboarding experience from quote acceptance through service activation
• Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn
• Generate, qualify, and manage leads and opportunities within CRM platforms
• Execute outbound campaigns that support pipeline development and revenue growth objectives
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction

What You'll Bring

• Bachelor's Degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience
• 4-6+ years of experience in customer support, inside sales, account management, customer success, or a related customer-facing role
• Demonstrated experience supporting customers while identifying business growth opportunities
• Experience working with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems
• Strong customer service, problem-solving, and relationship-building skills

Even Better If You Have

You Don't Need To Check Every Box Below. If You Bring Experience In Some Of These Areas, We'd Especially Like To Hear From You

• Experience in aviation, telecommunications, connectivity, or technology-focused industries
• Exposure to provisioning, activation, or subscription-based service environments
• Knowledge of customer success, account retention, and lifecycle management practices
• Experience supporting sales teams through quote generation, proposal development, and contract administration
• Familiarity with revenue operations, sales operations, or customer operations processes
• Experience executing lead generation or outbound sales campaigns
• Experience supporting customers through onboarding, adoption, and renewal cycles

Why Gogo?

At Gogo, we're transforming how people connect in the sky.

Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.

You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.

Ready to help shape the future of connected aviation? Come aboard.

Equal Pay Disclosure(s)

Base Pay

30.80 - 38.50 USD Hourly

Target Annual Short-Term Incentive

Bonus Plan at 5% (% of Annualized Base Pay)

Eligible For Incentive Stock Program

Yes

Benefits

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is an Equal Opportunity and Affir

Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).