Customer Support Sales Specialist - Special Missions

Gogo; Broomfield (CO); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off & Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo in Broomfield, CO is hiring a Customer Support Sales Specialist Special Missions. This role blends trusted customer service with sales and account management to grow revenue and improve retention across the customer journey.

You will collaborate with Regional Sales Managers, Activations, Revenue Operations, Accounting, and Customer Support to support onboarding, guide proposals, and manage quotes, contracts, and renewals while delivering a white-glove experience.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 4-6+ years in customer support, inside sales, account management, or related role.
• Experience using CRM systems to support customers and drive revenue.

Responsibilities

• Serve as primary contact for customers, OEMs, and dealers across the lifecycle.
• Handle inbound inquiries via phone, email, and chat with high-quality service.
• Support quoting, proposals, contract processing, and account management with Regional Sales Managers.

Skills

Customer service

Relationship-building

Problem-solving

Sales awareness

Education

Bachelor's Degree in Business, Sales, Marketing, Communications, or related field

Tools

Salesforce

Microsoft Dynamics

Job description

Gogo

Broomfield, CO United States

Full time

R4229

We will be accepting applications through September 19, 2026 or until filled.

Customer Support Sales Specialist Special Missions

Build lasting customer relationships while driving growth in a connected world.

At Gogo, every customer interaction helps power connectivity experiences for business aviation customers around the globe. Our success depends on delivering exceptional service while identifying opportunities to expand customer value throughout every stage of the customer journey.

As our Customer Support Sales Specialist Special Missions, you'll serve as a trusted partner to customers, dealers, OEMs, and internal stakeholders while helping grow revenue, improve retention, and deliver an outstanding customer experience. You'll work closely with Regional Sales Managers, Activations, Revenue Operations, Accounting, and Customer Support teams to support account growth, streamline customer onboarding, and maximize customer success.

If you're someone who enjoys building relationships, solving problems, and balancing customer service with sales and account management responsibilities, we'd love to meet you.

What You'll Do

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently
• Deliver a white-glove onboarding experience from quote acceptance through service activation
• Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn
• Generate, qualify, and manage leads and opportunities within CRM platforms
• Execute outbound campaigns that support pipeline development and revenue growth objectives
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction

What You'll Bring

• Bachelor's Degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience
• 4-6+ years of experience in customer support, inside sales, account management, customer success, or a related customer-facing role
• Demonstrated experience supporting customers while identifying business growth opportunities
• Experience working with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems
• Strong customer service, problem-solving, and relationship-building skills

Even Better If You Have

You don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:

• Experience in aviation, telecommunications, connectivity, or technology-focused industries
• Exposure to provisioning, activation, or subscription-based service environments
• Knowledge of customer success, account retention, and lifecycle management practices
• Experience supporting sales teams through quote generation, proposal development, and contract administration
• Familiarity with revenue operations, sales operations, or customer operations processes
• Experience executing lead generation or outbound sales campaigns
• Experience supporting customers through onboarding, adoption, and renewal cycles

Why Gogo?

At Gogo, we're transforming how people connect in the sky.

Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.

You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.

Ready to help shape the future of connected aviation? Come aboard.

Equal Pay Disclosure(s)

Base Pay: 30.80 - 38.50 USD Hourly

Target Annual Short-Term Incentive: Bonus Plan at 5% (% of Annualized Base Pay)

Eligible for Incentive Stock Program: Yes

Benefits: Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.

Gogo is an Equal Opportunity and affirmative action employer, working in compliance with both federal and state laws. We are committed to the concept of equal employment opportunity.

Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).

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