Sales Support Specialist

TEEMA Solutions Group; Richardson (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A customer support solutions provider is looking for a Customer / Sales Support Specialist in Richardson, Texas. This role involves leading customer support operations, managing vendor relationships, and helping drive service revenue. You will prepare estimates, oversee contract renewals, and identify new service opportunities while ensuring exceptional customer experience. Ideal for those skilled in customer relationship management and operations support.

Responsibilities

• Prepare estimates and customer quotes.
• Manage vendor and distributor relationships.
• Oversee annual customer contract renewals.
• Support and manage the Customer Service Desk.
• Administer support and maintenance agreements.
• Identify additional service and revenue opportunities.
• Coordinate internal and external resources to support customer needs.

Job description

We are seeking a Customer / Sales Support Specialist to lead the daily operations of our Customer Support Team. This is a critical role supporting both sales and operations, ensuring an exceptional customer experience while helping drive recurring service revenue.

You will oversee support and maintenance contracts, manage vendor relationships, assist with quoting and renewals, and identify additional service opportunities.

Key Responsibilities

• Prepare estimates and customer quotes
• Manage vendor and distributor relationships
• Oversee annual customer contract renewals
• Support and manage the Customer Service Desk
• Administer support and maintenance agreements
• Identify additional service and revenue opportunities
• Coordinate internal and external resources to support customer needs