Customer Growth & Support Specialist - Special Missions

Gogo Inc.; Broomfield (CO); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with immediate vesting

PTO and volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo Inc. is seeking a Customer Support Sales Specialist - Special Missions in Colorado to blend service with sales.

You will be the trusted partner for customers, dealers, OEMs, and internal teams, driving revenue growth, retention, and exceptional experiences across the customer journey. You will work with Regional Sales Managers and various teams to support onboarding, account management, and quote processing.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, Communications, or related field required.
• 4–6+ years in customer support, inside sales, account management, or related role.
• Experience with CRM platforms and delivering customer growth opportunities.

Responsibilities

• Serve as primary contact for customers, OEMs, and dealers, delivering timely support throughout the lifecycle.
• Manage inbound inquiries via phone, email, and chat with high-quality customer experience.
• Collaborate with Regional Sales Managers on quoting, proposals, and contract processing.
• Execute service changes, account updates, and provisioning requests to meet customer needs.
• Deliver a white-glove onboarding experience from quote to activation.
• Identify upsell/cross-sell opportunities based on usage and business needs.
• Support renewal activities, retention efforts, and risk mitigation to reduce churn.
• Generate and manage leads and opportunities within CRM platforms.
• Execute outbound campaigns to support pipeline and revenue growth.

Skills

Customer service

Account management

Sales support

Relationship building

Problem solving

Education

Bachelor's degree in Business, Sales, Marketing, Communications, or related field

Tools

Salesforce

Microsoft Dynamics

Job description

Gogo Inc. is seeking a Customer Support Sales Specialist - Special Missions in Colorado to blend service with sales.

You will be the trusted partner for customers, dealers, OEMs, and internal teams, driving revenue growth, retention, and exceptional experiences across the customer journey. You will work with Regional Sales Managers and various teams to support onboarding, account management, and quote processing.