Spanish Speaking Technical Support Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Zusammenfassung

Patrique Mercier Recruitment FR is seeking a Spanish Speaking Technical Support Advisor to assist our Spanish-speaking clients with technical inquiries. The role requires strong technical skills, customer service experience, and fluency in Spanish and English.

Responsibilities include handling queries via phone, email, and chat, documenting interactions in CRM, and collaborating with product and engineering teams to resolve complex issues.

Qualifikationen

• Fluency in Spanish and English, both spoken and written.
• Experience in technical support or customer service is advantageous.
• Strong technical skills with effective troubleshooting.
• Excellent attention to detail and problem-solving.
• Strong verbal and written communication focused on customer care.
• Familiarity with CRM systems and remote assistance tools.
• Ability to work independently and multitask.

Aufgaben

• Provide top-notch technical support to Spanish-speaking customers via phone, email, and chat.
• Identify and troubleshoot technical issues to deliver effective solutions.
• Educate customers on product functionalities and best practices.
• Accurately document customer interactions and solutions within our CRM system.
• Work collaboratively with product and engineering teams to address complex issues.
• Follow up with customers to ensure complete satisfaction with the resolution provided.
• Keep abreast of product updates and the latest industry trends to enhance support quality.

Kenntnisse

Spanish language

English language

Technical support

Customer service

CRM familiarity

Troubleshooting

Communication skills

Tools

CRM systems

Remote assistance tools

Jobbeschreibung

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a premier recruitment agency that specializes in matching talented professionals with leading companies. We are currently seeking a Spanish Speaking Technical Support Advisor to enhance our customer service team. This role is perfect for individuals who possess a robust technical background and a passion for assisting Spanish-speaking clients with their technical inquiries.

Responsibilities

• Provide top-notch technical support to Spanish-speaking customers via phone, email, and chat.
• Identify and troubleshoot technical issues to deliver effective solutions.
• Educate customers on product functionalities and best practices.
• Accurately document customer interactions and solutions within our CRM system.
• Work collaboratively with product and engineering teams to address complex issues.
• Follow up with customers to ensure complete satisfaction with the resolution provided.
• Keep abreast of product updates and the latest industry trends to enhance support quality.

Requirements

• Fluency in Spanish and English, both spoken and written.
• Previous experience in technical support or customer service is advantageous.
• Strong technical skills and the ability to troubleshoot effectively.
• Excellent attention to detail and problem-solving skills.
• Strong verbal and written communication skills focused on customer care.
• Familiarity with CRM systems and remote assistance tools is a plus.
• Ability to work independently, multitask, and manage time effectively.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...