Spanish Speaking Tier 1 Support Agent -Remote in Greece

Employers from Greece; United States; Remote; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive monthly salary

Monthly performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

And much more

Zusammenfassung

Patrique Mercier Recruitment FR seeks a Spanish Speaking Tier 1 Support Agent to join our dynamic team. You will be the first line of contact for Spanish-speaking clients, handling inquiries and resolving issues with professionalism.

Responsibilities include assisting customers via phone, email, and chat, troubleshooting basic problems, and logging interactions in our support system. Fluency in Spanish and English is required, and prior customer service experience is advantageous.

Qualifikationen

• Fluency in Spanish and English with strong written and spoken skills.
• Experience in customer service or support roles is advantageous.
• Ability to thrive in a fast-paced environment with attention to detail.

Aufgaben

• Handle inquiries from Spanish-speaking clients via phone, email, and chat.
• Troubleshoot basic technical problems and escalate when needed.
• Provide accurate product and policy information to customers.
• Log interactions and resolutions in the support system.
• Assist customers in understanding product features and tips.
• Collaborate with the team to improve service delivery.
• Stay updated on offerings and service updates to provide informed support.

Kenntnisse

Spanish fluency

English fluency

Customer service

Problem solving

CRM experience

Tools

CRM software

Jobbeschreibung

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to seek a Spanish Speaking Tier 1 Support Agent to join our dynamic team. This position is perfect for individuals who excel in customer service and are eager to assist our Spanish-speaking clients. As a Tier 1 Support Agent, you will provide the first line of support, addressing inquiries and resolving issues efficiently.

Responsibilities

• Handle incoming customer inquiries from Spanish-speaking clients via phone, email, and chat with professionalism and care.
• Troubleshoot basic technical problems and offer effective solutions or elevate as necessary.
• Deliver accurate information about our products, services, and policies in a friendly manner.
• Log all customer interactions and resolutions in the support management system promptly.
• Assist customers in understanding product features and share tips to enrich their overall experience.
• Collaborate with team members to continuously enhance service delivery and client satisfaction.
• Stay updated on company offerings, industry developments, and service updates to provide informed support.

Requirements

• Fluency in Spanish and English, with excellent communication skills both verbally and in writing.
• Experience in customer service or similar support roles is advantageous.
• Strong analytical and problem-solving competencies with a customer-centric approach.
• Ability to thrive in a high-energy, fast-paced environment.
• Familiarity with customer support software and CRM systems is an asset.
• Exceptional attention to detail and the ability to handle multiple tasks concurrently.
• A positive attitude and a strong desire to assist customers.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...